CGA repair claim macbook (While living overseas)

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Davedavies

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#253214 1-Aug-2019 13:16

So my Macbook that was purchased in NZ in 2018 recently died, having just moved overseas I am wondering what my legal standing is under the CGA, if any and how I would go about pursuing this?

I've recently had it assessed at an apple authorized repairer in Canada where its been determined that it requires a logic board replacement, which at $750 is quite a significant and costly repair. I was initially under the impression that if I had it repaired by apple here I could then make a claim to either JB Hi-Fi as the supplier or apple NZ as the manufacturer.

Apple have however informed me that for the repair to be eligible under consumer law that I would have to have it sent to NZ for assessment and repair.

Is this correct? Any information or advice would be greatly appreciated. Cheers.

freitasm

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#2287126 1-Aug-2019 13:26

Most likely, as this is a New Zealand law and I doubt Apple Canada would recognise or operate under it.

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#2287130 1-Aug-2019 13:31

Wait. Have you contacted Apple support online? Did they send you to the authorised repairer to have it assessed or did you walk in and ask for them to look at it?

A failed logic board within 3 years is an instant replace or repair, literally no questions asked.. no matter where in the world you are.

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#2287187 1-Aug-2019 14:28

He is the article: Apple finds issue w/ logic board in some 2018 MacBook Airs, offers free repair

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

Davedavies

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Wannabe Geek

#2287208 1-Aug-2019 15:03

I initially walked into my closest authorised repairer to get them to look at it, as my priority was getting it fixed as soon as possible. At the time I didn't actually think there would be any problem claiming a NZ bought laptop that was used in NZ for 500 out the 515 days i've owned it under NZ consumer law. As long as the assessment found I was not at fault and the repair was carried out by authorised apple repairer.

With no valid warranty/Applecare and having not purchased it in Canada no legal consumer protection I went through with the repair out of my pocket.

When I contacted apple support online I was told that to be able to claim it under consumer law I would have had to send it back to NZ to be looked at by Apple NZ and repaired there.

I didnt expect Apple canada to recognise or follow nz law, but I did (perhaps naively) believe that since it was purchased in nz I was still covered under NZ law. And furthermore that Apple canada was capable of assessing and repairing the product in the same way Apple NZ would, minus the inconvenience and time involved in shipping it around the world

Davedavies

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Wannabe Geek

#2287210 1-Aug-2019 15:04

Thanks for that, but unfortunately its a 2017 model that was purchased in 2018.

eracode

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#2287277 1-Aug-2019 16:25

I think it’s pretty clear that you wouldn’t be able to invoke NZ law (CGA) in Canada but doesn’t Apple have some sort of worldwide warranty? Exactly how long is it since it was purchased?

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#2287284 1-Aug-2019 16:35

Excluding iPhones, apple has a 1 year limited hardware warranty which is international. Easiest place to go is an apple store in this case but even authorized resellers are good to go to in case the country you are in doesnt have a store.

OP screwed up by asking the wrong question. You should have just invoked Apples warranty and not mentioned NZ CGA at all.

eracode

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#2287296 1-Aug-2019 17:02

Davedavies:
Thanks for that, but unfortunately its a 2017 model that was purchased in 2018.

Surely it doesn’t matter what model year it is - it’s how long since you bought it that’s relevant.

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freitasm

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#2287305 1-Aug-2019 17:28

eracode:
Davedavies:

Thanks for that, but unfortunately its a 2017 model that was purchased in 2018.

Surely it doesn’t matter what model year it is - it’s how long since you bought it that’s relevant.

It matters for the specific fault linked before, which happened on specific models.

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eracode

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#2287335 1-Aug-2019 18:41

freitasm:
eracode:
Davedavies:

Thanks for that, but unfortunately its a 2017 model that was purchased in 2018.

Surely it doesn’t matter what model year it is - it’s how long since you bought it that’s relevant.

It matters for the specific fault linked before, which happened on specific models.

Yes - but I’m thinking of the general case covered by the one-year global warranty. We still don’t know exactly when it was purchased.

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RunningMan

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#2287339 1-Aug-2019 18:43

eracode: We still don’t know exactly when it was purchased.

Seller said it was purchased 515 days ago.

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eracode

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#2287345 1-Aug-2019 18:56

RunningMan:
eracode: We still don’t know exactly when it was purchased.
Seller said it was purchased 515 days ago.

Ah - right - missed that.

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#2287400 1-Aug-2019 21:58

Generally Consumer Law only applies in the country the device was purchased in, with parts of Europe being an exception. If you had moved to Australia the chances are they would have fixed it at no cost. For everywhere else this is why you get AppleCare Protection Plan or AppleCare+.

Sergioz

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Wannabe Geek

#2300351 16-Aug-2019 11:22

CGA is applied only in NZ. No way you can do something to deal with NZ retailer/seller from Canada if the computer is out of warranty. Unless you legally appoint someone to do the job for you here in NZ and send the computer to them. As a person who deeply involved into component level repair of Apple Macs specifically I'd say any minor issue which may require only $10 component replacement the MLB will be deemed by any Apple Auth Service for "logic board replacement". This is Apple's policy. Alternatively you can try to find someone qualified in your area who can assess and fix the logic board. Even if we assume Apple replaces it under warranty, they mostly use their own refurbished stock and the quality vary.