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601 posts

Ultimate Geek


# 255542 16-Aug-2019 20:19
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Hi,

 

 

 

My flatmate had a package delivered(left in letter box) but wasn't there when he went to retrieve it. He raised this with Fastways(useless) and then to Amazon. Amazon said a police report needed to filed before they would investigate.

 

He filed the police report online and sent the PDF of the report he received to Amazon who are refusing to accept it. 

 

     

  1. The report doesn't list the actual item stolen it just says theft of item under $500 or something like that
  2. They say they wont accept a pdf, it need to be a clickable link to the report 

 

He may be able to get the report to list the actual items but the police don't provide a link the report they email a PDF.

 

 

 

Has anyone else had to do this?

 

 

 

Thanks


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  # 2300664 16-Aug-2019 23:55
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Explain to Amazon that the NZ Police isn't the US Police, a pdf is all you can provide. If they don't accept that, credit card chargeback?


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  # 2300670 17-Aug-2019 06:17
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surely you can forward them the email from the NZ police withe the PDF


 
 
 
 




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Ultimate Geek


  # 2301161 18-Aug-2019 10:35
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Jase2985:

 

surely you can forward them the email from the NZ police withe the PDF

 

 

Tried that and also got the police to send me a "more" official letter to send to Amazon and also forwarded that to them. Thy keep saying that until they receive a clickable link to the report they will not progress the claim any further. Apparently they need the link to follow the status of the report. Going to see if he can live chat someone, he might get a little further.


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  # 2301172 18-Aug-2019 11:06
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dolsen:

 

Explain to Amazon that the NZ Police isn't the US Police,

 

 

How many hundreds of different police departments are there in the States - I doubt every single one has an online system to follow the progress of every complaint. Sounds like Amazon just making excuses.


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  # 2301174 18-Aug-2019 11:11
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Does the courier company have a link to a report for the missing package to give to Amazon?


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  # 2301177 18-Aug-2019 11:40
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RunningMan:

dolsen:


Explain to Amazon that the NZ Police isn't the US Police,



How many hundreds of different police departments are there in the States - I doubt every single one has an online system to follow the progress of every complaint. Sounds like Amazon just making excuses.



How many police departments would go further than accepting the initial report? I thought requiring a police report just weeds out some fraudulent claims.

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  # 2301179 18-Aug-2019 11:59
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this seems like a seriously backwards process?..

 

 

 

I haven't really seen it clarified here, are you sure the item was actually... delivered.. to the correct mailbox? 





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 


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  # 2301180 18-Aug-2019 12:02
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throbb:

 

Has anyone else had to do this?

 

 

Not that I have seen. You may want to have a look at this thread, where users have had plenty of packages never arrive, and resent without question.

 

It appears some packages are 'delivered' before they actually are. Ask Fastway for evidence they actually did deliver the package.


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  # 2301184 18-Aug-2019 12:41
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Why is this Amazon's issue at all ? Was it signature required and signature wasn't provided? If so Fastway or Amazon would be responsible.

 

It's been delivered no signature required, the sellers responsibility has ended. 


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  # 2301194 18-Aug-2019 12:46
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networkn:

 

It's been delivered no signature required, the sellers responsibility has ended. 

 

 

Well yes, and no. The seller has a duty of care in selecting the delivery methods they use. If packages go missing, they should at least be willing to launch an investigation with their shipping provider. They should not be demanding police reports.


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  # 2301215 18-Aug-2019 14:54
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networkn:

 

Why is this Amazon's issue at all ? Was it signature required and signature wasn't provided? If so Fastway or Amazon would be responsible.

 

It's been delivered no signature required, the sellers responsibility has ended. 

 

 

 

 

I would say the first onus of proof is on Amazon and their carrier to prove that the package was delivered and delivered with due care and diligence.  Saying is was delivered and no signature required is not proof of delivery and due care. If they can prove that then the onus can then be passed to the receiver.





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  # 2301283 18-Aug-2019 15:59
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networkn:

Why is this Amazon's issue at all ? Was it signature required and signature wasn't provided? If so Fastway or Amazon would be responsible.


It's been delivered no signature required, the sellers responsibility has ended. 



I've never had an Amazon delivery not delivered to my door before. The only options at the checkout you get is delivery time, not signature or no signiture.

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Ultimate Geek


  # 2301299 18-Aug-2019 16:39
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Might pay to see if you can do a chargeback on the transaction if it's worth the cost, buyer protection is often built into your credit card cost. 


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