Just looking for opinions on whether I am being unreasonable or not.
Have a Schlage Encode. It's showing "no battery" and won't lock electronically, even with brand new batteries in them. Well with in warranty period, no issues there.
Shop who it was purchased from has accepted the RMA without issue, but wants me to return the lock before they supply a replacement. My issue is that it's the lock to my house! If it's removed, there is no lock on that door. I don't think it's unreasonable to request the replacement first before sending the old one back.
They then told me to contact Schlage (or Allegion or something) directly. However, I have no interest in doing so as I didn't purchase it from Schlage. The shop should deal with the replacement full stop.
Is that unreasonable?