Can I get a cash refund for the wrong size? CGA?

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JayADee

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#298450 18-Jun-2022 07:50

Hi,

I bought a dog collar online. The collar size had a size range.

S I Z E
37-50cm / 3.8cm width

With no other fitting instructions.

My dog's neck fit the range, being under 50cm (I thought). However, it's a martingale collar. The size range, unbeknownst to me, meant fully extended for sliding over the head, not the actual fitted size. This is not explained anywhere on the web site. A martingale collar has a loop that closes. When the loop closes and stops at a certain point as designed it makes the collar much smaller. The collar is miles too small for my dog even with the closing loop let out as far as it will go. The company only has this size, so I can't exchange it for a bigger one. Unusual for me I didn't first ask if it would fit my dog. I just thought the size range would be the dog's neck size.

Can I get a cash refund? I don't need any of the shops other products.

I don't see this as a 'change of mind' but I am aware they are under no obligation to refund if I got the size wrong- but in this case I feel the web site measurement was at fault.

Store web site says:

EXCHANGE
It is your responsibility to ensure you select the correct size for your pup. However, we understand mistakes happen, so if something does not fit or you simply change your mind we will happily allow you to exchange products or return products for store credit.

If you wish to exchange your goods you may do so within 14 days of receipt. As long as the item is in “as new” condition and all packaging is included.

Unfortunately sale items cannot be exchanged and all sales are final.

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#2931272 18-Jun-2022 07:56

You don't say if you've actually asked the shop for a refund yet.

Beyond that it would seem that the description isn't adequate so you've got a strong case. I don't know how much you paid of course and how that compares to energy and time you may have to spend chasing a refund.

After I was born, I didn't talk to my parents for two years.

Mighty Ape

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JayADee

2091 posts

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#2931279 18-Jun-2022 08:41

Thanks. I contacted them yesterday on messenger and was given an email address to contact which I did yesterday but haven't heard back. I wanted to know if you guys thought if I had a case to argue first. Edit: they have no phone number.

mike

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#2931294 18-Jun-2022 10:04

I think they will give you a refund but wouldn’t be obligated to under the CGA

Is it that greyhound collars are one-size fits most?

https://wolvesofwellington.com/collections/greyhound-collar

What is your dogs neck measurement? They SHOULD have a fitting and how to measure your dog page on their site! Even in a retail store buying a good fit collar is hard.

JayADee

2091 posts

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#2931373 18-Jun-2022 14:41

Yeah. I just figured it was more adjustable than it turned out to be. Extended all the way I could just get it over his head but it's miles too tight when it starts to tighten up (can't stop soon enough). Dog's neck measurement is about 48.5 cm measured from his regular collar which he wears for ID.

He usually takes a typical size large in harnesses and collars. You can get 'greyhound' (limited slip) collars for non greyhounds. Martingales are used by a lot of dog trainers. My go-to dog rescue outfit recommended getting one. My boy has a small head (comparatively) and a fat neck and can slip his regular collar unless it's very snug (found out the hard way). I was looking for something safe that could be worn a bit loose but also wide and easy on his neck as we're working on him getting too excited when he sees other dogs. His harness is starting to chafe a bit on lead with all the wet weather and mud.

In this case, they aren't just calling them greyhound collars, they probably really only do fit greyhound type dogs. :) It's a really nice product, I'd recommend them if you have a greyhound. I think the shop is going to give me a refund but won’t likely find out until Monday now.

rscole86

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#2931382 18-Jun-2022 15:28

Not to answer your question, but we use a mendota slip lead, made into a figure eight to control the pulling. Sizing isn't really an issue, it just depends on how long a lead you want.

Dunnersfella

4064 posts

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#2931389 18-Jun-2022 16:21

100% not a CGA claim.

Sorry.

JayADee

2091 posts

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#2931451 18-Jun-2022 18:02

@Dunnersfella ok.

rscoke86, mine walks fine on a loose lead past everything except dogs (horses, cats, kids, loud noises, scooters, bikes etc— all good). He gets too excited when he sees dogs. Then he's a lunatic for what feels like a long time but subjectivity probably isn’t. I'm working on it but for now I want something he won't hurt himself with. I'll probably just stick with his front clip harness.

rscole86

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#2931455 18-Jun-2022 18:16

Check out the mendota, when it's used in a figure 8 they won't hurt themselves and you gain full control. When you're past the distraction you can easily go back to using it loosely around their neck.

SATTV

1482 posts

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#2931456 18-Jun-2022 18:20

You could always remove the chain and replace with a good paracord.

When we were trailing our dog, all the trainers advised not to get one with a chain as as soon as they hear the chain tighten the strengthen their neck, if one is silent it just happens and they responded better ( so I am told )

Our dog had chicken ears, the ears did not work unless you had roast chicken in your hand :-)

I know enough to be dangerous

Geektastic

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#2931489 18-Jun-2022 21:08

I knew a man who was a professional gun dog trainer. He advocated chain slip collars when training dogs to walk to heel. Once trained, he didn’t need a lead. His dogs walked as if glued to his heel without one. He used to keep a chain in his Barbour pocket. If the dog acted up, he’d rattle the chain for a few seconds. Dog behaved again!

I use a standard gun dog slip lead on mine which I’ve had for years.

MadEngineer

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#2931791 19-Jun-2022 19:35

Do slip leads work well when a dog tries to reverse itself out of it? Our lab-cross has attempted this a couple of times (reacting to a pair of unruly dogs charging full noise at their wire gate and another where she suddenly decided to try and catch up to a dog we'd passed). I've always thought thought she could have easily get her head out of any other contraption.

You're not on Atlantis anymore, Duncan Idaho.

Handle9

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#2931804 19-Jun-2022 20:32

MadEngineer:

Do slip leads work well when a dog tries to reverse itself out of it? Our lab-cross has attempted this a couple of times (reacting to a pair of unruly dogs charging full noise at their wire gate and another where she suddenly decided to try and catch up to a dog we'd passed). I've always thought thought she could have easily get her head out of any other contraption.

Slip collars aren't made for controlling an out of control dog, they are made for training and controlling a trained dog. The way I was taught how to use it was a short jerk to the side, not to hang on with the chain. It worked very well.

eracode

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#2931914 20-Jun-2022 03:32

SATTV:

You could always remove the chain and replace with a good paracord.

You could always remove the dog and replace it with a correctly-sized dog.

Sometimes I just sit and think. Other times I just sit.

Bung

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#2931919 20-Jun-2022 07:06

If you look up martingale collar some sites give advice on how many extra cm to add to the dog's dimensions when sizing. Just showing collar size is not really enough.

JayADee

2091 posts

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#2932946 22-Jun-2022 06:23

eracode:

SATTV:

You could always remove the chain and replace with a good paracord.

You could always remove the dog and replace it with a correctly-sized dog.

I considered replacing with a smaller dog. But I take my dog ownership seriously. Once you own a dog, you're committed.
I'm going to stick to his harness for the time being.

My next dog, if I am lucky enough to own a next dog, I think I'll get a rescue and get it on trial first. Maybe an older dog and skip all the puppy stuff. Then you know their temperament instead of guessing.

It looks like they're going to refund, I sent it back. If I had needed another harness theirs look very similar to the Blue9 Balance harness I'm using. I would have put the store refund towards one of those— but I don’t need another one yet.

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