Overdue fees and TradeMe

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nate

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#33100 29-Apr-2009 17:50

Just received this email from TradeMe

We notice that your Trade Me pre-paid account has now had a negative balance for over two weeks.

If your account remains with a negative balance your membership will be suspended until the balance is paid.

Great way to treat a member who has been with TradeMe for 7 years, and has put countless $$ into their pockets.

Not impressed.

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#210612 29-Apr-2009 18:00

Well I don't see the problem. Being a long-time member doesn't give you the right to leave your credit in negative territory for 2 weeks, unless you have a reason behind it.

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#210615 29-Apr-2009 18:06

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#210617 29-Apr-2009 18:08

heavenly_wild: Well I don't see the problem. Being a long-time member doesn't give you the right to leave your credit in negative territory for 2 weeks, unless you have a reason behind it.

I agree.

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#210627 29-Apr-2009 18:32

They used to just stop you from asking/answering questions and using buynow on auctions until paid.

My rough view is that if you have 100+ feedback and it's under $10 they should allow more flexibility, if you have under 10 feedback or it's over a certain amount (selling a large ticket item) an instant ban should be in place and there should be a way to protect themselves from people selling small items then running away when they sell a big one.

I do think their top fees need to be reduce though or make things like gallery view free as current rates are a ripoff.

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#210630 29-Apr-2009 18:59

heavenly_wild: Well I don't see the problem. Being a long-time member doesn't give you the right to leave your credit in negative territory for 2 weeks, unless you have a reason behind it.

Totally agree!

User pays. You use a service so you pay for it, you continue to use it and don't pay for it then of course they're going to threaten to disable your account.

Imagine remaining with one phone company (for example) for seven years, then deciding to not pay the monthly bill, then you eventually get notice that they will disconnect you for not paying even though you've continued to use it. Would you still complain about that?

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#210634 29-Apr-2009 19:28

?? are they doing this now ?? I have had account in the red for over a year now.. its in the red by less that $1.. But still didnt think they would start sending out emails like that...

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#210657 29-Apr-2009 20:10

How much do you owe? just wondering if they're cracking down on larger amounts perhaps?

nate

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#210665 29-Apr-2009 20:29

heavenly_wild: Well I don't see the problem. Being a long-time member doesn't give you the right to leave your credit in negative territory for 2 weeks, unless you have a reason behind it.

How about don't email me, as I know next time I try to list an auction it won't let me, and then I'll update.

I think my point is that being a long term member, TradeMe should cut me some slack as I will update my account, and don't hang membership suspension over my head as a penalty.

heavenlywild

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#210682 29-Apr-2009 21:09

nate:
heavenly_wild: Well I don't see the problem. Being a long-time member doesn't give you the right to leave your credit in negative territory for 2 weeks, unless you have a reason behind it.

How about don't email me, as I know next time I try to list an auction it won't let me, and then I'll update.

I think my point is that being a long term member, TradeMe should cut me some slack as I will update my account, and don't hang membership suspension over my head as a penalty.

So what you are saying is that it is OK for TradeMe to be in the red until one day you decide to list an item? Seriously, with all due respect, that's just arrogant. It's like your employer saying to you Nate, "Hey, we will get around paying you when we feel like it". Not very fair is it?

Unfortunately there has to be consequences to everything in life otherwise no one would ever care about rules. Pay what's owed and move on. Simple.

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#210694 29-Apr-2009 21:33

heavenly_wild: It's like your employer saying to you Nate, "Hey, we will get around paying you when we feel like it". Not very fair is it?

Except when you are a director/company owner (basically self employed), as Nate is, he gets this all day every day from his employers (clients) . . . adds a different dimension but same concepts apply.

Of course a customer of Nate's that he has had for 7 years might get some slack cut but if they wanted to wait 6 months to pay, or when they next wanted to use his services at some undetermined time in the future, he may see it a little differently?

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#210699 29-Apr-2009 21:42

I had my TradeMe account in the red for a while as I didn't have a credit card at the time to top it up.
It got suspended after 3 months so I had to call a Wellington number to pay by credit card to get it unsuspended.
I wasn't too fussed because as already stated I used their website to sell items so I should pay.
But I also agree that it is very expensive to sell certain stuff especially if it is over say $500.
I just sold some speakers for $840 and the success fee was $41!
On the other hand to sell your house on there is cheap.

Opinions are my own and not the views of my employer.

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heavenlywild

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#210701 29-Apr-2009 21:43

It doesn't matter if nate is the CEO. You use a service, you pay for it. End of story.

TradeMe, like many companies, has its own policies in terms of service and payment. Compare apples with apples.

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#210703 29-Apr-2009 21:45

heavenly_wild: It doesn't matter if nate is the CEO. You use a service, you pay for it. End of story.

TradeMe, like many companies, has its own policies in terms of service and payment. Compare apples with apples.

I wasn't disagreeing you, more just beating Nate to his reply and if you read the rest of my post I was agreeing with you.

Just pay up Nate you cheapskate!

heavenlywild

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#210709 29-Apr-2009 21:49

Haha, scottjpalmer, it is getting late, my eyes are not processing the words properly:)

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#210711 29-Apr-2009 21:52

Trade Me does not provide credit to customers. The account works on a prepaid basis much like a prepaid mobile phone.

Your account won't be suspended for 3 months. I think that is pretty generous of them.

If they didn't send email reminders, how many people would forget? And perhaps not pay for months or years? If you owe someone money, and it is overdue (In the case of Trade Me, this is immediately after being incurred) I think they have every right to ask you for it.

At the end of the day, when you signed up you agreed to the terms and conditions, parts of which state:

"Trade Me maintains credit accounts for each member and from which members must pay fees including payment of advance listing options."

"You must settle any negative account balance immediately. Trade Me reserves the right to take action against you to recover outstanding debts. You are liable for all expenses (including legal fees) that Trade Me incurs when collecting that debt."

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