Air NZ staff going the extra mile

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nate

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#36196 21-Jun-2009 22:00

Paul Holmes recently hosted an awards night for Air New Zealand staff for long service, and for staff who had gone the extra mile for their customers.

A really good read, the last story about Joe Reich restores my faith in ordinary people going well beyond their job description for customers.

itxtme

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#227222 21-Jun-2009 23:01

A good read, thanks for the share

paradoxsm

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#227226 21-Jun-2009 23:25

Used Airnz for flights up to Auckland this weekend, really good service as always have and could check in a bag free. Happy to pay the extra for the experience and innovation.

Accommodation hassles on the other hand is going to end up in court. Thanks for giving my personal details to a third party.

jen1001

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#227244 22-Jun-2009 08:08

This article was a really good read, thanks for posting it.

Air NZ has always been my airline of choice since I moved here, whether domestic or international, and I also love the technology (used Mpass for the first time last week, what a great tool

) and the staff, they've always been great when I travelled. I've experienced low cost airlines in Europe and don't really fancy having to travel on them here and get charged lol

I know pretty well one of the people who were awarded (Penny Howard), she's an awesome person so I can just imagine how she dealt with the baby and his family.

sarg

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#227278 22-Jun-2009 09:48

thanks for posting the link. Its good to know Air New Zealand management appreciate exceptional work from their staff

that would be an ecumenical matter

xrajux

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#228077 24-Jun-2009 19:37

awsm article dude, thanks for sharing

NonprayingMantis

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#228170 25-Jun-2009 08:59

If AirNZ goes the extra mile, does that mean they miss the gate when they land and you have to walk along the runway when you disembark? :D

RedJungle

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#228189 25-Jun-2009 10:03

Talking to my Mum (who lives in the UK) this morning. She had just booked her holiday over here through AirNZ - all done via a free Skype call to an actual genuinely helpful and pleasant CSR who was actually in New Zealand (rather than in some outsourced call-centre).

She found the whole experience very pleasant, and is very much looking forward to flying with them.