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219 posts

Master Geek


# 36702 30-Jun-2009 13:32
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A week ago I won an auction on Trademe for New Linksys Wireless Router N Rangeplus for $145.00 (reserve met). When I got the goods this morning, it wasn't new, the box wasn't seal, no plastic wrap, the items are on in plastic bag nor bubble wrap. The document and CD part was opened and torn.

I email the seller quickly asking for explaination, and the reply I got was

"It has been checked and opened up. We demonstrated to customer that cancelled after.

It is brand new."

For me that is an ex demo not NEW as mentioned in Auction. I told seller that the item is going to be given as a present so I really a new one. And this is the respond from seller:

"Sorry ? it is brand new. See what you can do to make it look ok.

I have a sealer here for plastic wrapping."

I then request for a NEW one to be sent and I will send this ex demo one back. (I left exactly the same message as in email on his feedback). The reply was:

"Can do mate, you will have to pay extra for it then. You got a bargen.

RRP (ex. GST) RRP (inc. GST)
177.73 199.95

Send the one back now and I get you another one.

You paid $145.00
New one is 199.00
Difference is $54.00

I will let you know when it is ready for you to pay the difference."

And followed by
"By the way let me know very quickly as I have other watchers interested in the product."








We'll never be too old to learn, and we learn at least one new thing every day.

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216 posts

Master Geek
+1 received by user: 2

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  # 229548 30-Jun-2009 13:40
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what tools




Mobile devices and more

5 posts

Wannabe Geek

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  # 229551 30-Jun-2009 13:46
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Neg feedback him straight away and complain/request refund via normal process. It's just not on.

 
 
 
 


35 posts

Geek


  # 229557 30-Jun-2009 13:50
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Negative feedback and report it, and let us know trader's nickname so we can avoid them?

261 posts

Ultimate Geek


  # 229559 30-Jun-2009 13:53
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The traders name is in the title: Beatman.

xpd

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  # 229562 30-Jun-2009 13:59
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I had similar issue with a seller.... advertised item as being brand new - when it turned up it was obviously ex-demo but the price I got it at ($30 IIRC - retail is more like $150+) I couldnt complain :)

But in your case, yeah its pretty cheeky of them to ask you for more money.

Go to TM and complain of false advertising.




XPD / Gavin / DemiseNZ

 

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35 posts

Geek


  # 229565 30-Jun-2009 14:11
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patatrat: The traders name is in the title: Beatman.


Sorry, I'm a dweeb. Plainly obvious works better for me, will read more than twice next time

261 posts

Ultimate Geek


  # 229568 30-Jun-2009 14:16
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I wasn't sure at first if it was the traders name, or some new lingo that the kids are using to describe misleading people these days. But hey, it worked.



219 posts

Master Geek


  # 229641 30-Jun-2009 17:29
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Had a friend helped with writing a strong letter to him, apparently he will refund when he got the Router back. So I put it on overnight courier with Track & Trace. We request the refund in full include shipping cost.

Still have to find out whether he will do that or not. Or what other trick he got in his sleeve.




We'll never be too old to learn, and we learn at least one new thing every day.

147 posts

Master Geek

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  # 229642 30-Jun-2009 17:29
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I don't think there's anything wrong with it selling it as new, BUT he should have specified clearly in the description that it had been opened and checked prior to listing. If he didn't specify that then he sure has heck shouldn't be expecting you to outlay a whole lot of extra cash or telling you to 'see what you can do to make it look ok'!




nOOb alert

35 posts

Geek


  # 229645 30-Jun-2009 17:31
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I don't know, seems you've lost out all round by sending it back at your cost, and you still don't have a router you bought in good faith.



219 posts

Master Geek


  # 229646 30-Jun-2009 17:33
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inane: what tools


Inane, it's Linksys Wireless N Router, WRT160N-AU




We'll never be too old to learn, and we learn at least one new thing every day.



219 posts

Master Geek


  # 229655 30-Jun-2009 17:42
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NickiB: I don't think there's anything wrong with it selling it as new, BUT he should have specified clearly in the description that it had been opened and checked prior to listing. If he didn't specify that then he sure has heck shouldn't be expecting you to outlay a whole lot of extra cash or telling you to 'see what you can do to make it look ok'!


NickiB, I wouldn't make a big fuzz if he mentioned it in the description if it was Ex Demo or As New. All it was, the headline with "New Icon picture" and equipment description, nothing saying about having been opened.


And in one of the questions asked by other users during the Auction period:
Question: I really need this router! $60? Has it been used? [Trademe User] 6:31 pm, Mon 22 Jun
Answer: This is brand new and it is 147.00 on the cheapest website in nz. You may like to review your offer. 9:49 am, Tue 23 Jun




We'll never be too old to learn, and we learn at least one new thing every day.

216 posts

Master Geek
+1 received by user: 2

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  # 229699 30-Jun-2009 19:45
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skykissme:
inane: what tools




Inane, it's Linksys Wireless N Router, WRT160N-AU



lol, I was being insulting but still nice to know lol




Mobile devices and more



219 posts

Master Geek


  # 229798 1-Jul-2009 09:47
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Sorry Inane, I didn't meant to do that.




We'll never be too old to learn, and we learn at least one new thing every day.



219 posts

Master Geek


  # 229922 1-Jul-2009 13:00
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update:
Courier track & trace delivered, signed received. I printed the report page out into a PDF format and email it to him. And I'll be checking my account regularly.




We'll never be too old to learn, and we learn at least one new thing every day.

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