I just have to warn everyone about NZ Home Loans, so my apologies for the rant, but hopefully I can save someone else some pain.
I was extremely disappointed and frustrated with NZ Home Loans. I would not recommend them to anyone. They lacked process, documentation, and went back on a pre-approval after I bought at auction leaving me in a very dangerous predicament. It appeared to me the foul up was around the broker not knowing the basics of their lender's (Kiwibank) credit criteria. More than that, I had not bought at auction before and was being solely advised by them, and their advise was flippant, informal and completely not it my best interest. I was told that I did not need a written pre-approval, verbal would suffice. I was told that a builders report and valuation was not required (and it was after auction). Then when their lender declined after auction (and this is after being told I have an unconditional pre-aproval), I was advised to max out all my credit cards to boost my deposit. Not happy with them at all. I would not recommend them to family, friends nor enemies.