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53 posts

Master Geek


#56526 15-Jan-2010 10:43
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Howdy y'all.

Wondering if anyone has ever struck this?

I booked and paid for Jetstar flights to the land of Oz last year in response to a "sale" (do actual genuine real sales even exist any more?).

I was happy with the price - return flights for two to Brissy (from Chch) for $617NZD. 

A few days later I thought "wheres my confirmation from Jetstar?" so I rang, found the booking and they "resent" the confirmation as I'd "not received" the first one (Xtra email address, check Spam folder daily, don't usually lose emails).

The problem is that this confirmation contains an unpaid amount of $199 which didn't appear at any time during the booking process.  I thought maybe I'd gone mad so I checked the saved webpage (yes I'm a cynic sometimes...) and lo and behold, the total amount agreed and confirmed as paid on that page was $617NZD.

Jetstar are diabolical to get hold of, obviously I'll keep trying but I was wondering if this was an isolated incident or am I just being naive?  My interest was piqued after the 3news item on the lady who caught out Avis.

Any wisdom appreciated!!

Cheers, Stu

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Baby Get Shaky!
1658 posts

Uber Geek

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  #290423 15-Jan-2010 21:36
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On the confirmation what was the $199 charge listed as? Was it taxes, fuel surcharge, luggage surcharge etc?



53 posts

Master Geek


  #290793 18-Jan-2010 08:22
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Howdy, the confirmation stated $617 and the follow-up itinerary showed $816.
I spent about an hour on hold on the 0800 # last Thursday night before I gave up and ate dinner instead (priorities!). Whilst on hold I scoured their website for an email address to no avail.
On Sunday I tried the 0800 again and got through first ring - go figure! I spoke to an operator there who assured me the total amount due was $617 and that it had been paid fully.
Details of the call have been noted down of course...
Should be sweet as now! :)

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