Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




53 posts

Master Geek
+1 received by user: 22


Topic # 56526 15-Jan-2010 10:43
Send private message

Howdy y'all.

Wondering if anyone has ever struck this?

I booked and paid for Jetstar flights to the land of Oz last year in response to a "sale" (do actual genuine real sales even exist any more?).

I was happy with the price - return flights for two to Brissy (from Chch) for $617NZD. 

A few days later I thought "wheres my confirmation from Jetstar?" so I rang, found the booking and they "resent" the confirmation as I'd "not received" the first one (Xtra email address, check Spam folder daily, don't usually lose emails).

The problem is that this confirmation contains an unpaid amount of $199 which didn't appear at any time during the booking process.  I thought maybe I'd gone mad so I checked the saved webpage (yes I'm a cynic sometimes...) and lo and behold, the total amount agreed and confirmed as paid on that page was $617NZD.

Jetstar are diabolical to get hold of, obviously I'll keep trying but I was wondering if this was an isolated incident or am I just being naive?  My interest was piqued after the 3news item on the lady who caught out Avis.

Any wisdom appreciated!!

Cheers, Stu

Create new topic
Baby Get Shaky!
1500 posts

Uber Geek
+1 received by user: 365

Subscriber

  Reply # 290423 15-Jan-2010 21:36
Send private message

On the confirmation what was the $199 charge listed as? Was it taxes, fuel surcharge, luggage surcharge etc?



53 posts

Master Geek
+1 received by user: 22


  Reply # 290793 18-Jan-2010 08:22
Send private message

Howdy, the confirmation stated $617 and the follow-up itinerary showed $816.
I spent about an hour on hold on the 0800 # last Thursday night before I gave up and ate dinner instead (priorities!). Whilst on hold I scoured their website for an email address to no avail.
On Sunday I tried the 0800 again and got through first ring - go figure! I spoke to an operator there who assured me the total amount due was $617 and that it had been paid fully.
Details of the call have been noted down of course...
Should be sweet as now! :)

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21


Ground-breaking business programme begins in Hamilton
Posted 16-Feb-2018 10:18


Government to continue search for first Chief Technology Officer
Posted 12-Feb-2018 20:30


Time to take Appleā€™s iPad Pro seriously
Posted 12-Feb-2018 16:54


New Fujifilm X-A5 brings selfie features to mirrorless camera
Posted 9-Feb-2018 09:12


D-Link ANZ expands connected smart home with new HD Wi-Fi cameras
Posted 9-Feb-2018 09:01


Dragon Professional for Mac V6: Near perfect dictation
Posted 9-Feb-2018 08:26


OPPO announces R11s with claims to be the picture perfect smartphone
Posted 2-Feb-2018 13:28


Vocus Communications wins a place on the TaaS panel
Posted 26-Jan-2018 15:16


SwipedOn raises $1 million capital
Posted 26-Jan-2018 15:15


Slingshot offers unlimited gigabit fibre for under a ton
Posted 25-Jan-2018 13:51


Spark doubles down on wireless broadband
Posted 24-Jan-2018 15:44


New Zealand's IT industry in 2018 and beyond
Posted 22-Jan-2018 12:50


Introducing your new workplace headache: Gen Z
Posted 22-Jan-2018 12:45


Jucy set to introduce electric campervan fleet
Posted 22-Jan-2018 12:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.