iGeneration selling counterfeit Sennheiser

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Dezroy

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#60150 20-Apr-2010 17:05

Just a heads up to everyone.

TradeMe 'store' iGeneration (www.igeneration.co.nz) are knowingly selling counterfeit Sennheiser MM50 iP (iPhone earbuds).

I purchased a set from them and upon opening them I knew something wasn't right just from the feel of them. Upon listening I was sure something wasn't right. Comparisons with retail earbuds confirmed that these were counterfeit and a phone call to Syntec (the NZ distributor) confirmed that iGeneration have duped people in the past.

They have tried to misrepresent my rights as a consumer (they are a store) and they are still selling the counterfeit headphones.

I'm not sure of the validity of their other items are so I cannot speak here, but from experience with the Sennheiser, they don't play by the rules.

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#320762 20-Apr-2010 17:11

Have you reported this to trademe?

Dezroy

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#320765 20-Apr-2010 17:15

I reported all the current auctions that iGeneration has up for these but that was a few days ago with no action. With regards to my purchase TradeMe has a "It's between you and the seller" policy.

I know I'll be able to get my refund one way or another but I'm more concerned that this store's behaviour might go unchecked.

alasta

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#320792 20-Apr-2010 18:21

Sorry to hear that you've been done. I had a similar experience a couple of years ago when I bought what I thought was a Sony Ericsson headset, and it looked pretty convincing apart from atrocious sound quality and anomolous model numbers stamped on it. It's one of the reasons why I don't buy anything off Trademe these days.

Sennheiser has some interesting information about counterfeiting on their web site.

richms

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#320814 20-Apr-2010 18:54

The only people trademe are required to do anything for are the rights owners or their appointed NZ agents.

Try listing a fake shure mic and it will be gone in a flash. Sounds like syntec need to get onto trademe about these guys.

I would have thought it would be in their interest to stop this junk ruining their brands image.

Richard rich.ms

keewee01

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#320853 20-Apr-2010 19:42

It also seems that TradeMe are uninterested in dealing with people who have a high through put. I had a bad experience a few years with a dealer on there who took months and months to deliver several items to me - all the excuses under the sun and a whole swag of people giving bad feedback over a short people (over all a low percentage, but was well into double digits). TradeMe were totally uninterested. As they are with people blatantly profiteering off concert tickets.

richms

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#320860 20-Apr-2010 19:50

Profiting off concert tickets is just the market in action, and not illegal yet (although i tink there is some crap to do with the RWC limiting it)

They do worry about large traders with gluts of issues, have been involved on both sides of that one, and they cant tell you what they are doing so dont tell the bidders anything normally. You know, privacy and all that.

Richard rich.ms

keewee01

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#320880 20-Apr-2010 20:09

richms: Profiting off concert tickets is just the market in action, and not illegal yet (although i tink there is some crap to do with the RWC limiting it)

They do worry about large traders with gluts of issues, have been involved on both sides of that one, and they cant tell you what they are doing so dont tell the bidders anything normally. You know, privacy and all that.

Thanks for your response. It is good to know that they do take action.

re: concert tickets - Read the conditions on tickets - they are quite explicit and state that tickets can not be resold for profit.

I don't mind people reselling for original (plus costs) because they can't go or several people got tickets, but those who buy 10 or 20 tickets simply to resell for profit are scum. (Sorry for going OT)

richms

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#320891 20-Apr-2010 20:17

That's your moral opinion and some non legally enforcable terms on something, nothing illegal, so IMO for trademe to stop the sale of them is worse.

Selling trademarked goods that are unlicensed is actually a crime, and it seems that selling something harmless like a ben-10 backpack is dealt with more than something where you are actually damaging a brands rep by selling $2 headphones with someone else name on them. (yes, thats what they cost to buy)

iGeneration will be making a killing on those, but until the legal owner of the trademark in NZ does something, they will keep doing so. Just hope the OP used paynow so they can chargeback.

Richard rich.ms

Dezroy

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#320894 20-Apr-2010 20:23

richms: ...Just hope the OP used paynow so they can chargeback.

MikeyPI

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#321208 21-Apr-2010 10:39

keewee01:
richms: Profiting off concert tickets is just the market in action, and not illegal yet (although i tink there is some crap to do with the RWC limiting it)

They do worry about large traders with gluts of issues, have been involved on both sides of that one, and they cant tell you what they are doing so dont tell the bidders anything normally. You know, privacy and all that.

Thanks for your response. It is good to know that they do take action.

re: concert tickets - Read the conditions on tickets - they are quite explicit and state that tickets can not be resold for profit.

I don't mind people reselling for original (plus costs) because they can't go or several people got tickets, but those who buy 10 or 20 tickets simply to resell for profit are scum. (Sorry for going OT)

But thats the world we live in, Capitalism won, buy low, sell high! Fail to see how living up to societies expectations, makes these people scum. Do you begrudge the supermaket for making a profit off food? Thats a little more important than "concert tickets"

sbiddle

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#321213 21-Apr-2010 10:52

keewee01: It also seems that TradeMe are uninterested in dealing with people who have a high through put. I had a bad experience a few years with a dealer on there who took months and months to deliver several items to me - all the excuses under the sun and a whole swag of people giving bad feedback over a short people (over all a low percentage, but was well into double digits). TradeMe were totally uninterested. As they are with people blatantly profiteering off concert tickets.

Tickets are a totally different issue. Selling tickets is not illegal and simply represents the free market fundamentals of supply and demand at work!

keewee01

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#321214 21-Apr-2010 10:55

MikeyPI:
keewee01:
richms: Profiting off concert tickets is just the market in action, and not illegal yet (although i tink there is some crap to do with the RWC limiting it)

They do worry about large traders with gluts of issues, have been involved on both sides of that one, and they cant tell you what they are doing so dont tell the bidders anything normally. You know, privacy and all that.

Thanks for your response. It is good to know that they do take action.

re: concert tickets - Read the conditions on tickets - they are quite explicit and state that tickets can not be resold for profit.

I don't mind people reselling for original (plus costs) because they can't go or several people got tickets, but those who buy 10 or 20 tickets simply to resell for profit are scum.? (Sorry for going OT)

But thats the world we live in,?Capitalism?won, buy low, sell high! Fail to see how living up to societies expectations, makes these people scum. Do you begrudge the supermaket for making a profit off food? Thats a little more important than "concert tickets"?

Supermarkets are the primary supplier to the public of the goods they are selling - hawkers are not! Big difference.

patatrat

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#321222 21-Apr-2010 11:17

MikeyPI:
Do you begrudge the supermaket for making a profit off food? Thats a little more important than "concert tickets"

Getting a bit off topic now.

But.... ticket scalpers are not like supermakerts. They are like a guy at the supermaket in line in front of you. This guy buys every single item of product XYZ (which you were after too). He then waits outside and offers to sell it to you at a higher price than what he brought it for.

richms

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#321400 21-Apr-2010 18:01

Which clearly indicates that a fixed price sale is not the way for the promoters to maximize their returns as a lot of people will pay above their asking price.

IMO there should be a tendering process for tickets so that all the extra goes to the promotoer/ticketing agent, but so many people seem to think that is unfair somehow.

I didnt see any listings for the senheisers on igeneration when I last looked, have they been pulled or are they not labeled as such? They sell so much junk I couldnt be bothered clicking thru every headphone listing to read it.

Richard rich.ms

Dezroy

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#321497 21-Apr-2010 22:47

That's quite interesting that they have been removed now.

I'm hoping it's been forced upon them, but I wouldn't be surprised if they've taken them down to try and protect themselves from me (I've already printed a pdf of their pages so I'm all set).

I've been a bit busy and I haven't issued a chargeback yet but I've got some free time tomorrow so I'll try to get it sorted

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