2 Pixel wide vertical line on near new Samsung LA40C650 40' HD lcd

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muncher12

90 posts

Master Geek

#76096 28-Jan-2011 12:23

Hi Guys,

I purchased this tv New from Noel Leeming a little over 3 months ago for $1799.

Just in the last 2 weeks it has intermittently had 2 pixel wide dead line from top of screen to bottom of screen.(at a closer Glance the line is no black but consists of a red pixel next to a blue pixel)

because the line sometimes goes away if i take it into the store for warrantee the line may not be displaying.

It is very annoying when watching hd content as it is very obvious.

Any suggestions thanks.

plas

456 posts

Ultimate Geek
+1 received by user: 59

#432175 28-Jan-2011 13:07

Take a picture then return it.

Talkiet

4819 posts

Uber Geek
+1 received by user: 3934

Trusted

#432182 28-Jan-2011 13:27

plas: Take a picture then return it.

+1 - easy...

Cheers -N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

muncher12

90 posts

Master Geek

#432217 28-Jan-2011 14:19

Feel stupid for not thinking of that!! thanks guys

Dunnersfella

4100 posts

Uber Geek
+1 received by user: 887

#432438 28-Jan-2011 21:34

As a side note...
The NZ service agent for Samsung has apparently gone under. So... um, repairs may be somewhat slow. Dunno if someone else could do the warranty work BUT that should be an issue for the store, not for you.

trig42

5889 posts

Uber Geek
+1 received by user: 2094

ID Verified

#432510 29-Jan-2011 07:02

Surely with dead/stuck pixels like that they will replace not repair?
Maybe not, it may just be a dry joint type of thing since it is a whole line (or 2) of them and it is intermittent.

muncher12

90 posts

Master Geek

#432542 29-Jan-2011 11:46

I Would have hoped for a replacment but it seems they are going to assess it first then decide.

i do not need to worry about the other repair agents because after speaking to them the have a few new ones in my area (kERIKERI) that have signed up with them, so it should not be an issue.

Thanks again everyone.

Tully.

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

muncher12

90 posts

Master Geek

#435190 4-Feb-2011 09:47

Samsung have agreed to pick up TV and repair or replace.

Cheers. Tully

mrphil

425 posts

Ultimate Geek
+1 received by user: 21

#435327 4-Feb-2011 14:06

Dunnersfella: As a side note...
The NZ service agent for Samsung has apparently gone under. So... um, repairs may be somewhat slow. Dunno if someone else could do the warranty work BUT that should be an issue for the store, not for you.

slow is right

i purchased a samsung 20" monitor, few months later it wouldnt turn on so i took it back to the store and they sent it away to get fixed....one month later i got the monitor back, used it for 2 days and same thing happened again, so they sent it away again but since it was during xmas/new years i had to wait a month and a half for it to get fixed and returned to me!

so during my 4 months ownership of the monitor, samsung had it longer than i have

muncher12

90 posts

Master Geek

#436133 7-Feb-2011 09:49

Samsung have not picked up tv yet (or rather their repair agent) so i guess about 3 weeks since i lodged the problem with Samsung customer services.

Talkiet

4819 posts

Uber Geek
+1 received by user: 3934

Trusted

#436138 7-Feb-2011 09:58

muncher12: Samsung have not picked up tv yet (or rather their repair agent) so i guess about 3 weeks since i lodged the problem with Samsung customer services.

In this situation, and in context of the recent confusion on Samsung warranty, I would be applying pressure to Noel Leeming to sort this out. Point out their obligations under the CGA - if the in place warranty process isn't working at a reasonable speed, Noel Leeming need to carry the can.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Dunnersfella

4100 posts

Uber Geek
+1 received by user: 887

#436166 7-Feb-2011 10:50

Have you contacted the store at all? Or have you only called Samsung?