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Forums › Off topic › Cancelling AOL
nzbnw

2374 posts

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Spark NZ

#8514 6-Jul-2006 00:17
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I found this one on the New York Times website, and on YouTube.

Hard to believe just how difficult it is to cancel an AOL account. I sort of feel sorry for this guy!!

http://www.youtube.com/watch?v=xmpDSBAh6RY







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JAMMAN2110
871 posts

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#40585 6-Jul-2006 12:53
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In a word: Ouch
But hey at least in the end he also got some fame out of it



painterofgirls
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  #40656 8-Jul-2006 00:03
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jeez poor guy
know the feeling
tranna cancel stuff when you move house etc, such a pain

kerkido
10 posts

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  #43389 7-Aug-2006 02:20
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The caller described it as being a horror story, only that this time it was actually exposed.. On the surface, the incident sounds crazy, but more than probable, might exist a perfectly good explanation for why the employee provided such bad customer service. I believe that in organisations these days, all employees are told to meet deadlines and target-figures, and in most cases I would say, this involving very extra-mileage type of work.. The employee may have very well had a bad day, and was approaching a critical amount of memberships that he had himself cancelled based on the request of the customer. The pressure is this tough, that employees are driven to these acts of desperation towards customers, otherwise be forced to explain stats to their manager. - Just a guess.



SirTrev
6 posts

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  #44483 22-Aug-2006 14:02
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Ouch, at least he got some fame out of it.

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