So how about a bit of a positive thread. I've had two examples in the last week of really outstanding customer service.
First "Capital Watch Services" in Wellington.
I recently bought a Skagen watch in the US while at Portland. It just stopped working and a battery replacement didn't resolve things. The warranty is international so I took it into their NZ agent "Capital Watch Services" on my next trip down to Wellington.
This is where I hit an issue as the receipt from Macy's didn't specify the watch model. If I could get an updated receipt there wouldn't be an issue but without a valid receipt they couldn't repair under warranty. They did offer to look at the battery again and while examining the watch adjusted the battery contacts and got it working with the original battery. This was done at no charge and I couldn't have been in the shop more than 10 minutes. I know that next time I'm looking for a watch I'll be visiting them, meanwhile I need to get an updated receipt in case it happens again.
Second - Blackbox / Phitek.
I tend to use my C14 earphone a lot whilst travelling but recently the left earbuds have a crack and can occasionally fall off the base. A quick email and i'm told that replacement parts are in the overnight post. No issues, no hassles and my earphones are like new again. Please support this awesome NZ based company.
So please excuse this interruption of normal service.. now back to the usual moan fest