Does this story make you gun shy about ordering from GrouponNZ?

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lchiu7

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Topic # 94809 19-Dec-2011 14:17

http://www.stuff.co.nz/the-press/technology/6154503/Online-shoppers-in-dark-over-purchases

I was about to order some stuff from them (not the discount coupons but an actual item) but now I am gun shy.

The item I am interested in now has a target delivery time of 6 weeks which seems an excessively long fulfilment time. If that is the case they should only debit your credit card when the item is shipped, not when it's order so you end up paying for an item you don't have and might not get.

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cyril7

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Reply # 559592 19-Dec-2011 14:32

Yep sure does so after reading that a couple of days back I had no problems convincing my wife as to why we could reduce some of our daily inbox clutter.

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scuwp

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Reply # 559595 19-Dec-2011 14:34

Don't quote me but I have always understood the credit card company rules were that vendors cannot charge the card until the goods are shipped.

I suspect it is the beginning of the end for this company.

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mattwnz

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Reply # 559610 19-Dec-2011 14:52

scuwp: Don't quote me but I have always understood the credit card company rules were that vendors cannot charge the card until the goods are shipped.

I suspect it is the beginning of the end for this company.

But isn't it a huge US company that owns it? Groupon was one of the original 1 day deal websites.

Technofreak

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Reply # 559616 19-Dec-2011 14:58

scuwp:

I suspect it is the beginning of the end for this company.

Judging from the overflowing message box and unanswered calls I'd say it's well past the beginning of the end.

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jonb

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Reply # 559627 19-Dec-2011 15:10

If I recall, the NZ offshoot is owned by Yell, who paid the US company a large sum to license/franchise the brand?

Taking weeks/months to deliver tech goods is very dodgy.

I use these sites occasionally, but only ever grabone, which has been pretty good. I think they've pretty much grabbed the daily deal market in NZ, even squeezing out the trademe 'treatme' attempt..

lchiu7

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Reply # 559672 19-Dec-2011 16:22

I probably use grabone and treatme the most. I have bought from livingsocial and grouponnz but only the discount vouchers. I don't plan to ever purchase items from grouponnz.

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mattwnz

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Reply # 560761 22-Dec-2011 16:52

I use the 1 day one the most. They seem to have the best deals on branded stuff. When I have had a problem with something, eg the wrong item sent, they deal with it quickly too.

cgreenwood

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Reply # 560770 22-Dec-2011 17:54

+1 for 1 Day Sale

I have ordered a lot from them and the item has always been shipped promply and with no hassles.

floydbloke

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Reply # 560868 23-Dec-2011 08:19

cgreenwood: +1 for 1 Day Sale

I have ordered a lot from them and the item has always been shipped promply and with no hassles.

I’m on the fence on 1-Day. My gripes with them:

They do often have good deals but their pricing promotion of ‘Why pay $xx’ is a bit deceptive, suggesting that’s the current street price. It may well have been RRP when the product was first launched 18 months ago but not so any more.
Their ‘funky’ emails suggest they normally ship goods out the same day, I have always had to wait a week or so before my purchase arrived.
They’re selective about answering questions on their Q&A forum. When I was in the market for one, they had heatpumps for sale. Installation wasn’t included in the price which is fair enough. So I posted a question about warranty, what happens if it breaks, is it an on-site warranty (kind of tricky to stick it in the box and send it back), they never responded. Needless to say I didn’t buy this from them.

On a positive note though, they generally seem honest, the goods tend be of reasonable quality and as described. On one occasion a friend bought something which wasn’t as advertised (batteries advertised as alkaline but the ones shipped were zinc-carbon). He got a full refund and got to keep the goods.

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