Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Forums › Off topic › Blu-ray via redemption - Samsung


1526 posts

Uber Geek
+1 received by user: 115


Topic # 97032 9-Feb-2012 12:51
Send private message

My partner bought me a Samsung Blu-ray player for Xmas, but before Xmas itself, we did the online form on Samsungs site to choose 3 Blu-ray from a choice of 15.  We cut out the barcode and did the other required things and sent them away. Got an email back which said it can take up to 60 days.  60 days has been and gone and still no Blu-rays.  Has anyone done the Blu-ray redemption and received their movies? 

 

Create new topic
1710 posts

Uber Geek
+1 received by user: 169

Trusted

  Reply # 579250 9-Feb-2012 12:58
Send private message

Don't know about the Samsung Blu-Ray offer, but the Panasonic Blu-Ray offer turn around was fast - only a week and I had the vouchers in hand.

6434 posts

Uber Geek
+1 received by user: 1571


  Reply # 579251 9-Feb-2012 12:58
Send private message

60 days! holy crap.

 
 
 
 




1526 posts

Uber Geek
+1 received by user: 115


  Reply # 579254 9-Feb-2012 12:59
Send private message

NonprayingMantis: 60 days! holy crap.


Yep, that's what I was thinking. I have contacted them by email, but no response.  

14492 posts

Uber Geek
+1 received by user: 1910


  Reply # 579261 9-Feb-2012 13:12
Send private message

semigeek:
NonprayingMantis: 60 days! holy crap.


Yep, that's what I was thinking. I have contacted them by email, but no response. ?


I had a problem with HP and their redemptions, where they took months, and far longer then they said they would. I think they should crack down on these schemes. It shouldn't take any longer than 7 days to turn them around, and other schemes I have used will do this. 60days is too long in my opinion. Hope they will throw in another dvd for you, for not sticking to their end of the contract.
PS. Contact the retailer to deal with it, they are reponsible for following it up, as they sold you the good and redemption deal in the first place. That what I had to do with HP, as they ignored my emails.

xpd

Chief Trash Bandit
9225 posts

Uber Geek
+1 received by user: 1483

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 579262 9-Feb-2012 13:14
Send private message

The couple of times Ive contacted Samsung via their website forms, Ive had responses within hours.
Was it an email or a form you filled out to contact them ? If email, try the form on their site.




XPD / Gavin / DemiseNZ

 

Server : i3-3240 @ 3.40GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  16GB RAM  Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, geeks, and more.    



1526 posts

Uber Geek
+1 received by user: 115


  Reply # 579265 9-Feb-2012 13:20
Send private message

xpd: The couple of times Ive contacted Samsung via their website forms, Ive had responses within hours.
Was it an email or a form you filled out to contact them ? If email, try the form on their site.


email. Will try the form after work 

14492 posts

Uber Geek
+1 received by user: 1910


  Reply # 579267 9-Feb-2012 13:24
Send private message

xpd: The couple of times Ive contacted Samsung via their website forms, Ive had responses within hours.
Was it an email or a form you filled out to contact them ? If email, try the form on their site.


They could be using a third party to process them, like HP did, and all emails had to go to that third party. HP were using some company in Australia, which is where the communications problems came. If they say 60 days, then it could be they are sending them offshore to be processed.

14372 posts

Uber Geek
+1 received by user: 2614

Trusted
Subscriber

  Reply # 579291 9-Feb-2012 14:10
Send private message

I had a Samsung blu ray player come free with a TV, via a mail in rebate. It took months, from memory, but it did turn up eventually.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer



1526 posts

Uber Geek
+1 received by user: 115


  Reply # 579598 10-Feb-2012 10:17
Send private message

Update:

After contacting Samsung through the form yesterday, I get an email saying my Blu-rays are being sent today.

Thanks Samsung and associated partners :)

xpd

Chief Trash Bandit
9225 posts

Uber Geek
+1 received by user: 1483

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 579604 10-Feb-2012 10:24
Send private message

So the lesson here is : Dont email Samsung. Use their contact forms :)




XPD / Gavin / DemiseNZ

 

Server : i3-3240 @ 3.40GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  16GB RAM  Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, geeks, and more.    

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Geekzone Live »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron


Updates »

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.