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Chorus
CamH:DarkShadow: What happens if you look up the already connected places on Chorus Portal? Do they show up?
The existing orders show up and are fine, however when it comes to ordering new connections, we select a unit number, it only shows copper available. An order is put through manually and rejected due to Fibre service not being available. Then it's just a back and forward discussion about how Fibre does or does not exist in the building, and ends with them providing a SAM ID to put a new order in under.
This SAM ID is the one for the main building and so whenever we submit on this, we get a service already present, and therefore rejected. Once they send out a Chorus tech who said the order had been put through as a second ONT and therefore couldn't install.
This sounds like a pseudo address issue where the main address of the building (ie 12 Example Way) has been created in Netmap and Portal, but the sub addresses (ie Level 2, 12 Example Way - or Unit 3, 12 Example Way etc) are only in Portal but not Netmap. Because they are not in Netmap, they will show as UFB not available.
My recommendation is for the ISP to contact Chorus NGA Provisioning and escalate the issue to their duty manager. At the end of the day my gut feeling is they will just need to update the records to reflect that the network is already in place, thus changing the unit address status in Portal from 'UFB not available' to 'UFB ready'.
