equilor: ok heres what i have had to put up with today
i got my phone back on yesterday after 17 days with no phone line from nznet. [for 2 hours] then it disconected again at 5.30. sighs. [had the net crashing heaps from them too]
Same here, internet went down again.
Am now with Telecom, and although the speed is not as good as NZNet (never understood why providers have different speeds on the same line), and it costs me 20$ per month more for 20 GB less, I hope to finally be sure that when I wake up or come home from work there is an internet connection.
equilor: ok heres what i have had to put up with today
i got my phone back on yesterday after 17 days with no phone line from nznet. [for 2 hours] then it disconected again at 5.30. sighs. [had the net crashing heaps from them too]
Same here, internet went down again.
Am now with Telecom, and although the speed is not as good as NZNet (never understood why providers have different speeds on the same line), and it costs me 20$ per month more for 20 GB less, I hope to finally be sure that when I wake up or come home from work there is an internet connection. i got
what have you done about nznet final bill. i dont know what they are compensating me yet. im not calling them up im sick of their lies. i emailed more than one complaint tho
Just to play devils advocate here but I don't see anyone getting any more compensation than for the days which the DSL service was unavailable, so perhaps something like 40% of a months bill tops.
It's not like users haven't had longer outages when say phone lines are cut etc.
Would be interesting if they do decide to make a compensation package, although a small ISP is never going to compensate people like Telecom would if they had a similar outage.
equilor: ok heres what i have had to put up with today
i got my phone back on yesterday after 17 days with no phone line from nznet. [for 2 hours] then it disconected again at 5.30. sighs. [had the net crashing heaps from them too]
Same here, internet went down again.
Am now with Telecom, and although the speed is not as good as NZNet (never understood why providers have different speeds on the same line), and it costs me 20$ per month more for 20 GB less, I hope to finally be sure that when I wake up or come home from work there is an internet connection. i got
what have you done about nznet final bill. i dont know what they are compensating me yet. im not calling them up im sick of their lies. i emailed more than one complaint tho
I have direct debit and directed the bank to stop that so that november is not being paid for. The bank told me, that should it still be taken off my account, i can fill out a form at one of the branches to revert the payment and that is what I do.
I have direct debit and directed the bank to stop that so that november is not being paid for. The bank told me, that should it still be taken off my account, i can fill out a form at one of the branches to revert the payment and that is what I do.
O and I have emailed them of course that I see the connection as cancelled. You have probably had an email with the new bill on 20 october and it said you had ten days to respond. So be quick.
This link was already posted here on 27 october.......
hey how are you doing with ur net. i am loving telecom. no sudden outage. and i got my compensation. did you get anything/?
Telecom is more expensive for less GB and is slower. It was a bit of a hassle to get the connection and no, I have had no compensation whatsoever. How did they compensate you ?
This link was already posted here on 27 october.......
hey how are you doing with ur net. i am loving telecom. no sudden outage. and i got my compensation. did you get anything/?
Telecom is more expensive for less GB and is slower. It was a bit of a hassle to get the connection and no, I have had no compensation whatsoever. How did they compensate you ?
i sent like 5 emails and they finally got back to me. i dont have to pay the disconecting fee. i dont use much gbs these days . so the 60gig plan is fine for me. maybe push them for a compensation. i had 14 days with no phone. they had to do something for me. i was kinda bossy lol
the main Head Engineer of nznet emailed me confirming everything had been cancelled i didnt have to pay anything. now a IT Helpdesk man. is insisting they only gave me a discount of the disconecting fee. and i have to pay $99
im sorry but this is so crap. i sent him the email the manager sent. im so over this drama from nznet!
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