Nznet help

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bellyfrog

99 posts

Master Geek

#91670 18-Oct-2011 20:05

Anyone here on nznet? Their service has been down for 3 hours now and neither their phone or website are working. Kinda worrying.

Anyone know what's going on?

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17 posts

Geek

#534975 18-Oct-2011 22:00

Im with them and im experiencing the same here in auckland.
Phones say to contact you opereator when you call there number
Website is no longer loading

Only yesterday i got an email from them about a new billing system they were starting.
They've hardly gone out of business have they? I hope not, certainly dont like ANY other ISP out there.

bellyfrog

99 posts

Master Geek

#534977 18-Oct-2011 22:06

Yep got the same email so I doubt they are going out... Very odd development.

Wonder if they'll be paying us 20 bucks for reconnecting us? :D

paulhannon

17 posts

Geek

#534980 18-Oct-2011 22:10

Well the odd thing I'm finding is that the DSL and PPP lights are all acting as normal, telling me the connection isn't gone but there's nothing coming down the line.

Zeon

3916 posts

Uber Geek

Trusted

#534987 18-Oct-2011 22:34

Their office is on William Pickering Drive AFAIK so if your in Auckland you can go pay them a visit? I don't understand how they are different from Hosting Direct? Hosting Direct is literally accross the road from NZNet/Caprica internet cafe?

Speedtest 2019-10-14

Chippo

129 posts

Master Geek

Trusted

#535007 19-Oct-2011 00:16

When NZNet moved their service from ICONZ to Hosting Direct, they didn't actually tell either us or their customers that it was happening. What this meant was that we continued to advertise their IP space as their customers were slowly churned to hosting direct, but their IPs stayed behind. Took a few weeks for them to actually churn all their customer's across which meant a little unexpected downtime.

It's possible this has happened again.

<Boring routing stuff follows>

To be honest, I don't think they actually ever formally removed their services from ICONZ. I'll have to check in the morning, because it looks to me like we're still originating their IP space. Won't be breaking anything but it is an interesting curiosity.

Right now, their IP space is advertised by two or three different ISPs. Looks to me like Maxnet may have picked them up this time (And some of "ICHIKAWA CABLE" because NZNet only have a /21)

B 180.189.192.0/19 [20/0] via 192.203.154.59, 06:44:32
B 180.189.194.0/24 [20/0] via 192.203.154.59, 06:44:32
B 180.189.194.0/23 [20/0] via 192.203.154.59, 06:44:32
B 180.189.196.0/22 [20/1000] via 192.203.154.86, 7w0d

I work for a global Data Protection Software company - But my opinions are my own.

insane

3240 posts

Uber Geek

ID Verified

Trusted

#535010 19-Oct-2011 00:21

Zeon: Their office is on William Pickering Drive AFAIK so if your in Auckland you can go pay them a visit? I don't understand how they are different from Hosting Direct? Hosting Direct is literally accross the road from NZNet/Caprica internet cafe?

As far as I know NZnet has nothing to do with HD and no longer buys any services from them as far as DSL in concerned. They are about a block away from HD now. They used to just about be neighbors though.

*addition*
Seeing as someone else name dropped

I believe they get some of their services from Vibe Communications as well as Maxnet, I'm not sure how they have split their users though. For what it helps their service with Maxnet seems to be fine from what I can see.

Hopefully they can get things sorted and are more than likely busily working away at it as we debate. Welcome to the Internet :)

paulhannon

17 posts

Geek

#535018 19-Oct-2011 03:03

Well it's 3am and it seems to be back on now.

I sent an email earlier asking what was wrong, even asking had they closed down?
They're usually quite good at replying so if i get a response I'll post what they say here.

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Curly

84 posts

Master Geek

#535027 19-Oct-2011 07:24

Yes there servers are still down this morning, I called an spoke to one of the Directors of the company who suggested to change your DSN settings to get through at this time. Thats a hassle too

leonafahey

1 post

Wannabe Geek

#535050 19-Oct-2011 09:24

Finally able to contact them by phone - had to change the DNS number and now it's working fine!

ScantechNZ

2 posts

Wannabe Geek

#535053 19-Oct-2011 09:34

I still have not been contacted by NZNet, left email and finally this morning the support phone rang but went to voice.

What was the DNS change that you needed to do to make it work?

Curly

84 posts

Master Geek

#535056 19-Oct-2011 09:42

DSN Tempt Fix
66.246.76.21

bellyfrog

99 posts

Master Geek

#535073 19-Oct-2011 10:39

Do you mean dsn or dns? Is this something I need to change on the router?

bellyfrog

99 posts

Master Geek

#535076 19-Oct-2011 11:02

Ok nevermind sorted it.

Thanks for the help guys.

NZNet customer service were useless, they told us it "might" be fixed today and they would call us with an update. No mention of the DNS fix whatsoever. Glad I made this thread now!

paulhannon

17 posts

Geek

#535117 19-Oct-2011 12:45

Changing your DNS doesn't really explain what's happened, there should be no need to change it.
I use 8.8.8.8, have done for years. But certain networks don't like a manually entered DNS.

So their phones went down, so did their website and we weren't able to use the internet (well it would seem I could have used the internet on this laptop, was using my girlfriends when I got home and hers, like most, is set to auto DNS). All this is fixed by simply changing the DNS on our computers? Sounds odd to say the least.

bellyfrog

99 posts

Master Geek

#535127 19-Oct-2011 13:19

No it doesn't, and their other servers are down like their SMTP server so I can't send any emails. Great!

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