Chorus fibre outage - Wellington 02/10/18?

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#2100391 3-Oct-2018 02:07

Just had the upgrade to my local OLT. Spent a good 10min staring at the ONT. Only because I wanted to see if the ONT was going to get its own update. (no update happened on my ONT).

Interestingly, the ONT deactivated its Ethernet ports as soon as it detected loss of optical link. This might be useful as a means of indirectly monitoring optical link status, via monitoring Ethernet link status to the ONT.

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#2100399 3-Oct-2018 08:15

I'm still surprised that everyone is complaining. It's a best efforts service that for the most part is extremely reliable. My DSL service hasn't skipped a beat in months and only because I rebooted the router.
Chorus and all other LFCs have a relationship with the RSPs. It's not their responsibility to post planned outages on their site as it would cause more noise as they list equipment not addresses that are being maintained.
Plus what about when RSPs choose to groom customers from one handover to another.

Again best efforts people.

If you want something more reliable then pay for a business service with SLAs and ensure that the RSP is obligated to notify you. And include mobile backup or similar. Just don't expect your new service to cost sub $150 per month.
Or set yourself up as a RSP with your own handover from the LFCs and then you will be notified as you have the relationship with the LFC.

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#2100401 3-Oct-2018 08:16

Looks like mine was done this morning sometime as I wasn't able to get any internet on wifi from bed this morning, and now that I'm at work I can't get into any of my stuff at home remotely. I thought it was supposed to be seamless and automatic? Feels like I'll have to ask my wife to restart the ONT/Modem but she won't be home until lunchtime. Balls.

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#2100868 3-Oct-2018 16:02

And include mobile backup or similar. Just don't expect your new service to cost sub $150 per month.

I might be being hopeful, but I actually expect to see that become the norm, at least for the 3 cell providers. We're already seeing steps towards with things like Vodafone's "Always connected" and Spark's "Connection Promise". The HG659B's already support USB cellular modems.. I don't think it's really much of a leap towards seeing the next generation of routers coming with built in 3/4G, a sim (obviously locked to the modem) with unlimited data, and auto fail-over being offered.

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#2100873 3-Oct-2018 16:08

Lias:

And include mobile backup or similar. Just don't expect your new service to cost sub $150 per month.

I might be being hopeful, but I actually expect to see that become the norm, at least for the 3 cell providers. We're already seeing steps towards with things like Vodafone's "Always connected" and Spark's "Connection Promise". The HG659B's already support USB cellular modems.. I don't think it's really much of a leap towards seeing the next generation of routers coming with built in 3/4G, a sim (obviously locked to the modem) with unlimited data, and auto fail-over being offered.

You forgot the Vodafone Station Plus, has LTE modem built in. as i understand it their failover is speed limited.

My real concern with such a setup is, are you notifying correctly? network loading etc becomes a risk if the customer doesn't feel the fault.

Other one is, customer plugs modem in, thinks it is good to go, is actually on LTE/3G alternative... Calls up complaining of slow speed, and you have to have that conversation. Their next question will be ok can you fix it? - Can't fix what you don't plug in!

hybrid setups just are such a premium still :/

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#2100874 3-Oct-2018 16:10

Aredwood:

Interestingly, the ONT deactivated its Ethernet ports as soon as it detected loss of optical link. This might be useful as a means of indirectly monitoring optical link status, via monitoring Ethernet link status to the ONT.

That's a cool observation!

makes automatic handover also very easy as you can act on the link itself rather than monitoring.

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#2100959 3-Oct-2018 18:31

Yeah, I saw the eth0 go offline on my EdgeRouter too

atomeara

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#2101086 3-Oct-2018 21:54

Chorus lets all ISPs know via multi methods

- The send out emails of most planned and unplanned events (all events by cabinet / exchange) - Example below

- They have an API the ISP can query for any circuits said ISP has with Chorus

- They have a network events page which shows all there impacted circuits for said ISP - Example below

What the ISP decides to do with it is up to them.

The ISP is the Chorus customer not the end user

I have found many times the bigger ISPs don't put up events on there website and a lot of there support staff are unaware of the event.

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#2101094 3-Oct-2018 22:09

atomeara:

a lot of there support staff are unaware of the event.

Often i find this is support staff looking over and missing items on lists - Eth links and copper pairs are my pet hates.

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#2101614 4-Oct-2018 16:22

Not 100% sure but I think that happened for me in Remuera last night. Same symptoms. Except if I’m right the update failed - now getting a solid red light on update on the ONT.

What’s really frustrating is apparently it needs a technician that won’t be available for 2 days. So we’re now down till then. Really crappy when it’s middle of school holidays with sick kids that just want Netflix to distract them...

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#2101679 4-Oct-2018 18:51

@fastmikey try powering off the ONT for 15 mins. Has rectified similar issue for others.

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#2101740 4-Oct-2018 19:47

That being all said regarding the relationship between Chorus and RSPs, I went to the Chorus outages page and nothing was mentioned so I was left wondering whether it was an issue with my hardware. If there is maintenance - in future could you put that in your outages information because not all ISPs forward that information so readily.

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#2101774 4-Oct-2018 20:25

Today Chorus have posted about 75 network events for planned and unplanned events and updates to those and existing (on going) events today.

When a big storm hits there can be around 200 events / updates day.

The Chorus outages site does not list every event either.

We had an ONT die at a customer in Dunedin which I assume was related to the firmware upgrade, that did not have a network event, as it was not on the core side of there network.