Chorus fibre outage - Wellington 02/10/18?

Forums › New Zealand Broadband › Chorus fibre outage - Wellington 02/10/18?

dfnt

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#240902 2-Oct-2018 01:06

Our fibre went out about 10 minutes ago, in in Broadmeadows, on 2degrees

Messaged a mate in Upper Hutt, he's on My Republic and he's down as well.

Optical light on the ONT is Red, power cycling did nothing.

Anyone else?

Edit: And its back..

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meow
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#2099704 2-Oct-2018 01:15

Mine is down currently - Tawa, Wellington.

Red ONT light of death. Glad it is more widespread. I’d say OLT firmware upgrades must be going on to resolve that IPv6 bug (among other things). And just as I was typing this it is back up.

Edit: Also really need to remember to disable some outage notifications on my new phone. I got woken up with a grand total of 14 different notifications alerting me the world is ending. Started spot on 1am and ended 1:15am so timings indicate firmware upgrades. Guess the ONT is next.

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dfnt

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#2099705 2-Oct-2018 01:19

Down again @ 1:17am

I too got 5 alerts, 2 ap's, 2 switches and unms for the edgerouter -_-

dfnt

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#2099706 2-Oct-2018 01:20

Ugh, back up again at 1:20am..

I'm going to bed

michaelmurfy

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#2099707 2-Oct-2018 01:34

My ONT just did a software update. Should be the end of it.

BMarquis

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#2099709 2-Oct-2018 01:51

We're upgrading the whole GPON network this week. OLTs and ONTs.
You'll get some intermittent connectivity while the OLT is upgraded, followed by the ONT upgrades

12am-6am every night this week.

Aredwood

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#2099711 2-Oct-2018 02:13

What about those people who switch off their ONT overnight? Will they get the upgrade next time they switch the power back on?

What if someone switches off the power during an update? Especially as lots of people try doing a power cycle as the first step in diagnosing an internet connection problem.

Only asking because I'm curious. Don't worry, my ONT is on a UPS system and is always left on 24/7.

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#2099712 2-Oct-2018 02:16

Aredwood: What about those people who switch off their ONT overnight? Will they get the upgrade next time they switch the power back on?

Only asking because I'm curious. Don't worry, my ONT is on a UPS system and is always left on 24/7.

Yes, when it comes back online, it'll be upgraded automatically.

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Linux

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#2099766 2-Oct-2018 06:57

1am outage of course it's going to be planned work

John

dfnt

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#2099767 2-Oct-2018 07:01

Linux:

1am outage of course it's going to be planned work

John

I'm new to fibre, so wasn't sure ^_^

Any sane person should've been happily asleep but I've been struggling the last few nights/mornings to get to sleep

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#2099769 2-Oct-2018 07:05

Not just related to fibre outages early morning hours outages also happened on copper, This is the best time to upgrade core network hardware

John

michaelmurfy

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#2099784 2-Oct-2018 08:02

Linux:

1am outage of course it's going to be planned work

John

When it is a fibre fault error on the ONT it is good to know that others are affected - there was no outage indication on the Chorus page and it was down for considerably longer than previous outages. I've had outages during the night that have not been planned work before involving a call to my ISP in the morning.

@BMarquis Perhaps putting some comms on the Chorus outage page may be in order as many people (like myself) will get woken up by external monitoring if they've got it active and will investigate. There was nothing to indicate planned work other than what I read on Geekzone on the 2degrees forums regarding IPv6. Just thinking of the poor chaps who have servers behind a UFB connection at a business.

steve2222

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#2099799 2-Oct-2018 08:31

michaelmurfy:

@BMarquis Perhaps putting some comms on the Chorus outage page may be in order as many people (like myself) will get woken up by external monitoring if they've got it active and will investigate. There was nothing to indicate planned work other than what I read on Geekzone on the 2degrees forums regarding IPv6. Just thinking of the poor chaps who have servers behind a UFB connection at a business.

+1 @BMarquis

Why can't Chorus advise all the ISPs so they can email their customers in advance for a planned outage?

I accept every now and then the fibre will go down for no planned reason, but I use fibre for a business that relies on up time so it would be nice to know about planned outages proactively (ie not requiring me to check a Chorus web page each day).

Just to stress, I know I can't rely on 100% connection and what I do does not justify the extra cost of a more full proof service, but I do use a UPS and I do have a Mobile Broadband dongle as part of my contingency planning. Just saying that if you know about it in advance why can't you tell users (like the power companies do) or put my ISP in a position to tell me.

Cheers

sbiddle

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#2099801 2-Oct-2018 08:39

steve2222:

Why can't Chorus advise all the ISPs so they can email their customers in advance for a planned outage?

RSP's get plenty of notice.

If you want notice of such outages because it's so critical to you maybe you should ask your RSP.

Lias

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#2099803 2-Oct-2018 08:40

Buried somewhere deep in the bowels of the UFB Services Agreement, you'll find that Chorus basically reserve the right to do maintenance any time they feel like, but will try and keep it between "11pm and 6am". At a previous employer with an extremely large WAN, this was the bane of the network team, because apparently even for very large corporate customers you can't get Chorus to agree a fixed schedule (e.g. Only doing maintenance on the first Monday of the month, and telling the customer in advance).

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dfnt

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#2099831 2-Oct-2018 09:28

Wouldn't kill the RSPs to have a note about the planned maintenance on their websites though

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