i ordered fibre with telecom and just received my modem pack.

inside there is a notice saying i should give the enclosed patch cable to the installer but i didnt seem to see one. is it inside the box with the modem? its just a normal ethernet cable?

i rang telecom and got a rude woman said she doesnt know what that is and that "it should be there" and "i should be right"

could someone tell me if the patch cable just the ethernet cable inside the box or it should of came separate?