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Aredwood

3885 posts

Uber Geek
+1 received by user: 1749


#184087 10-Nov-2015 00:19

Asking on behalf of a friend
Currently no internet connected to house. When ADSL was previously connected it would drop out whenever it rained. They want to reconnect the ADSL, yet fault is almost guaranteed to still be there. But what if the fault is on the underground leadin cable? Would Chorus still dig up the driveway to replace? Or would they refuse to do so and instead say to get UFB installed instead?

Why not just get UFB anyway? - The house is a Housing NZ house. And I doubt that HNZ would approve UFB being installed. Also the house is 1 of 9 that are on a common section. (no cross lease, just 9 standalone HNZ houses on 1 piece of land) So consenting would add extra install time. But in theory would be easy as only 1 owner. (Does anyone have any experience with Housing NZ and UFB?)

The cabinet is only approx 200m along the road. So ADSL would work really well on a good line. (and it is definitely an ISAM) And would certainly be faster than 3G mobile data that they are currently having to spend money on. Also there are at least 2 ISPs that are offering no contract ADSL. And I can easily do a master filter install.

I guess the question can be summarised as - Should they bother with ADSL (considering the fault). And try to get HNZ to approve a UFB install? And have to wait for a UFB install to happen.

And before anyone asks - They don't have sky!!!





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Chorusnz
436 posts

Ultimate Geek
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Chorus

  #1424411 10-Nov-2015 14:40
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Yes, Chorus does still maintain the copper network.

If you have a working service on our network (fibre or copper) and there is a fault impacting on that service then we will investigate and take appropriate remedial action.

If you decide to go with DSL in the short term, ask your RSP about a full wiring install option - where a splitter & a dedicated jack point will be installed which will isolate the broadband service from the existing in-home telephone cabling - ensuring the best possible service experience. 








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