Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Forums › New Zealand Broadband › Mess made by Chorus Fibre Installers
FlyingPete

112 posts

Master Geek
+1 received by user: 7


#233353 12-Apr-2018 15:50
Send private message

This is a on-behalf question, a colleague at work here has had Chorus fibre installers rip up part of her tiled driveway without permission (never meet with her to discuss) and have not made a very good attempt at repairing it.

 

Where is the best place to escalate this too as attempts via ISP (Spark) are going nowhere.

View this topic in a long page with up to 500 replies per page Create new topic

This is a filtered page: currently showing replies marked as answers. Click here to see full discussion.

Wheelbarrow01
1784 posts

Uber Geek
+1 received by user: 2638

Trusted
Chorus

  #1996759 16-Apr-2018 09:11
Send private message

I have looked into the situation here, and there are a couple of issues:

 

Unfortunately the customer only supplied one contact number which was the landline at her old address. As soon as she moved house (on this order) that landline was disconnected, so Chorus have been unable to get hold of the customer. I have now supplied Chorus with the correct contact mobile number so that the order can proceed.

 

At this stage, only the communal network build work in the shared driveway has been completed - the customer's individual scope and installation visits remain outstanding. These have now been booked in to proceed within the next week or so.

 

Complicating things somewhat is the fact that two different contractors are involved here. Visionstream was contracted to complete the communal network build in the shared driveway, but UCG are handling the scope and install work for this particular order. I have advised the customer that there is no value in bringing up the driveway issues with the installer as he does not work for the same company that caused the issue. I will work with Chorus and Visionstream to get the driveway issues resolved, and have asked the customer to provide me with photos that show the standard of work completed in the driveway which will help Chorus and Visionstream work out what is required to provide a satisfactory solution.




The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

View this topic in a long page with up to 500 replies per page Create new topic








Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Updates »

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.








RSS feeds
Main feed
Forums feed
Copyright
©2002-2026 Geekzone®
Site features
Geekzone BI dashboard
Geekzone Badges
Geekzone Status Page

 

Site Information
Subscribe to Geekzone
Privacy Statement
Forum Usage Guidelines (FUG)
Advertising
Trademark and copyright