Does anyone know how Chorus decides which dropbox to use for the fibre installed on the street?

For some reason they chose to wire ours to our neighbor's house which would require installation to go through our wall, front yard and possibly the deck or driveway. When the technician took a look he said if it was hooked up to our dropbox instead it can be wired into the house with our copper cables but when asking Chorus the fibre installation was cancelled.

Do we have to pay to change the dropbox due to Chorus installing it to the wrong house?
Quite annoying, whoever decided on the dropboxes when installing did a pretty crap job.

We are going to be changing ISP's soon and thinking of trying for the installation again after it is swapped over. However, are we just going to end up with the same issue where the Chorus technician advises that if it is connected to our dropbox it can be set up easier but to change to the correct dropbox would have to be charged?