Fibre ONT Damage in new tenancy

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DanielWatson

11 posts

Geek

#265636 2-Feb-2020 12:37

Hi guys. I apologize if this is posted in the wrong forum.

Long story short, my sister moved into a student flat yesterday, and I noticed the power cable and the optical cable connecting the termination point and ONT were both missing.

Power cable isn't a problem, but we contacted the ISP about the optical cable and they quoted a $300 fee (at least) to repair. We contacted the landlord and she said the charge will not be covered by her, and my sister and her flatmates have to pay it.

Does anyone know where we should go from here? The damage was not their fault, but the fault of the previous tenants. I guess the problem comes that the ONT is not owned by the landlord, but Enable?

Cheers guys, any advice is appreciated.

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chevrolux

4962 posts

Uber Geek
+1 received by user: 2638
Inactive user

#2411594 2-Feb-2020 16:46

The fibre and ONT are part of the property.

The landlord needs to pay. This should have been checked before the landlord refunded the bond to the original tenant. If they didnt, their loss. It's no different to if there was damage to the oven and the landlord failed to check that.

Grace08

3 posts

Wannabe Geek
+1 received by user: 8

Enable

#2411813 3-Feb-2020 10:18

Hi there, if your sister has just moved into the property, and found that part of the Enable equipment is damaged or missing, then a site visit will need to be booked to reconnect this property. In these situations, Enable do not seek to recover the costs to replace or repair equipment, from the new customer. In some circumstances, Enable may seek to recover cost from the property owner.

The best way for your sister to proceed is to place an order with preferred RSP, and request a Technician visit. The RSP can select a Truck Roll, and add instructions in the order to repair/replace the fibre patch lead and supply a new power cable. In these situations, the more information the new customer can give their RSP to pass onto the LFC, then the quicker and easier the problem can be resolved.

Please feel free to private message me with further details - happy to help make sure this is resolved quickly and easily once the order has been placed by the RSP :)