Fibre ONT Damage in new tenancy

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DanielWatson

11 posts

Geek

#265636 2-Feb-2020 12:37

Hi guys. I apologize if this is posted in the wrong forum.

Long story short, my sister moved into a student flat yesterday, and I noticed the power cable and the optical cable connecting the termination point and ONT were both missing.

Power cable isn't a problem, but we contacted the ISP about the optical cable and they quoted a $300 fee (at least) to repair. We contacted the landlord and she said the charge will not be covered by her, and my sister and her flatmates have to pay it.

Does anyone know where we should go from here? The damage was not their fault, but the fault of the previous tenants. I guess the problem comes that the ONT is not owned by the landlord, but Enable?

Cheers guys, any advice is appreciated.

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844 posts

Ultimate Geek

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#2411516 2-Feb-2020 12:40

Was fibre listed/part of the tenancy agreement or the advert for the property?

If so, then you should either re-ask to get fixed or ask for a rent reduction.

But be polite.

danfaulknor

939 posts

Ultimate Geek

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Prodigi

#2411520 2-Feb-2020 12:53

In my opinion, the ONT is part of the house, just like a phone jack or a power socket. I think the landlord should be paying.

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jonb

1772 posts

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#2411542 2-Feb-2020 13:49

Yes the previous tenants should have been pinged for the damage, if landlord missed that on the exit inspection then is the landlords responsibility to pay for replacing as pre-existing damage. If landlord refuses, can they switch to using VDSL, especially if not planning to live there more than a year or two.

darkasdes2

429 posts

Ultimate Geek

#2411548 2-Feb-2020 14:04

Has your sister tried calling Enable directly?

At the end of the day the ONT is Enable's property and the landlord would have consented for it to be installed, therefore, any charges that Enable want to charge will be the responsibility of the property owner.

sqishy

470 posts

Ultimate Geek

#2411549 2-Feb-2020 14:07

Have you looked for the optical cable? They likely thought they owned the ONT and took it like a modem. The fibre could just be under the house?

chevrolux

4962 posts

Uber Geek
Inactive user

#2411594 2-Feb-2020 16:46

The fibre and ONT are part of the property.

The landlord needs to pay. This should have been checked before the landlord refunded the bond to the original tenant. If they didnt, their loss. It's no different to if there was damage to the oven and the landlord failed to check that.

DanielWatson

11 posts

Geek

#2411595 2-Feb-2020 16:49

sqishy:
Have you looked for the optical cable? They likely thought they owned the ONT and took it like a modem. The fibre could just be under the house?

The ONT itself is there, however the optical cable which connects the ONT to the rest of the network is missing.

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cyril7

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#2411599 2-Feb-2020 16:55

You say the optic fibre is missing, exactly how, if it is missing its deliberate or ignorant willful damage and should be treated as such. And enable should take a very dim view that hopefully is pushed back onto the previous tenants to carry.

Cyril

DanielWatson

11 posts

Geek

#2411600 2-Feb-2020 16:59

cyril7: You say the optic fibre is missing, exactly how, if it is missing its deliberate or ignorant willful damage and should be treated as such. And enable should take a very dim view that hopefully is pushed back onto the previous tenants to carry.

Cyril

https://i.imgur.com/AlAtayu.png

Here's an image I found online of the same setup, yellow patch cable is missing.

clinty

1183 posts

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Lifetime subscriber

#2411604 2-Feb-2020 17:04

Start with the easiest, contact enable and see if they will supply the missing cable

Also some new Enable installes have the optical cable behind the ONT - so it is not visible. Power the unit and see if the PONLight is green

Clint

RunningMan

8963 posts

Uber Geek

#2411605 2-Feb-2020 17:06

If you mean the one with the green plug, that's just a $5 ethernet patch lead, not the optical leadin to the ONT.

sqishy

470 posts

Ultimate Geek

#2411609 2-Feb-2020 17:12

Have a look outside the fibre goes to an exterior box first then goes to the ONT, the ONT goes to thew router. Could you post a pic of what you have.

DanielWatson

11 posts

Geek

#2411611 2-Feb-2020 17:18

sqishy:
Have a look outside the fibre goes to an exterior box first then goes to the ONT, the ONT goes to thew router. Could you post a pic of what you have.

Here's a photo of the exact same setup which I posted a few replies ago: https://i.imgur.com/AlAtayu.png

Correct me if I'm wrong, but the fibre comes in from the street and connects to the white box, then a fibre patch cable connects to the ONT? The cable which connects the ONT to the box is missing. The ONT has no other cables connected to it, not even at the back.

CrashAndBurn

670 posts

Ultimate Geek

#2411612 2-Feb-2020 17:24

Based on the photo, I feel that is just a standard cable from ONT to router. Honestly I don't think it was deliberate, it is possible that the previous tenant mistakenly took the power cable and LAN cable.

RunningMan

8963 posts

Uber Geek

#2411615 2-Feb-2020 17:28

DanielWatson:Here's a photo of the exact same setup which I posted a few replies ago: https://i.imgur.com/AlAtayu.png

Correct me if I'm wrong, but the fibre comes in from the street and connects to the white box, then a fibre patch cable connects to the ONT? The cable which connects the ONT to the box is missing. The ONT has no other cables connected to it, not even at the back.

I also posted a few replies ago. No, it is not a fibre patch cable from the ONT to the router.

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