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neb

neb

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#285977 28-May-2021 14:16
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Now that the Casa de Cowboy rebuild is almost done, it's time to get the fibre hooked up to replace the increasingly outage-prone VDSL. When we started the build we buried the appropriate green Chorus conduit from the phone plinth where the utilities enter our/our neighbours' property down to the house. It's a straightforward install, pull fibre through the conduit, hook it up, and connect it via the ETP to the pre-laid fibre running into the house.

 

 

Except that Chorus brought in the fibre from the street at the opposite end of the property from where the phone lines and other utilities come in. To get it to anywhere useful would mean going through a concrete slab, concrete fence foundation, masses of large tree roots, retaining wall, more tree roots, concrete base of a second retaining wall, brick footpath, more tree roots, concrete base of third retaining wall, and a brick patio with cement-reinforced gravel base (the Casa is on a steep section so the only feasible access for utilities is exactly where everything currently runs, under the driveway). If you wanted to deliberately locate it at the worst possible location for access to the house then Chorus have managed to find it.

 

 

Currently waiting (and waiting, and waiting) for a callback from Chorus to get them to bring the fibre in from the street where the phone lines come in. Argh. We went out of our way to make it as failure-proof as possible by doing almost everything for them, and despite all that they still managed to engineer in the fail.

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Wheelbarrow01
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  #2715283 29-May-2021 17:37
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A few people on this thread have commented that the "fibre should follow the path of copper" etc, however that is not always correct for one simple reason.

 

The copper network was built - and then added to - ad hoc, again and again, over the course of many decades, as cities and towns across NZ spread out and became bigger. This means that for the most part, the copper network has been deployed a lot less efficiently than it would have been if it had all been designed and delivered in one hit. This has resulted in much duplication and illogical pathways everywhere.

 

The opposite is generally true for fibre. The fibre network planners essentially started with a blank sheet of paper, and have designed the fibre network logically so as to allow for the maximum number of connections with the least amount of cabling. They did not take the location of existing copper into account - or try to mirror it - as it would have been extremely inefficient to do so. And this is the reason why the fibre drop off at any given property is not guaranteed to be on the same side of the front boundary as the existing copper cable (although in many cases it is)

 

The vast majority of property owners with this issue are able to use the fibre as it lies, but there will always be exceptions, which seems to be what we have here.

 

The OP is welcome to flick me the address details and I can get someone to look into it to see what the options are. Generally speaking, if the fibre drop-off location does not suit the customer, Chorus would usually charge a fee to move the outside boundary network to suit their needs. Based on what the OP said in the original post, there could be valid reasons - related to topography - why that might seem unfair in this particular case. I can't promise a resolution - or a free resolution - but I can at least try to get some answers from our network boffins and see what options exist in this case.

 

Flick me the details @neb and I'll get someone to take a look 😃





The views expressed by me are not necessarily those of my employer Chorus NZ Ltd


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