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neb

neb

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#285977 28-May-2021 14:16
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Now that the Casa de Cowboy rebuild is almost done, it's time to get the fibre hooked up to replace the increasingly outage-prone VDSL. When we started the build we buried the appropriate green Chorus conduit from the phone plinth where the utilities enter our/our neighbours' property down to the house. It's a straightforward install, pull fibre through the conduit, hook it up, and connect it via the ETP to the pre-laid fibre running into the house.

 

 

Except that Chorus brought in the fibre from the street at the opposite end of the property from where the phone lines and other utilities come in. To get it to anywhere useful would mean going through a concrete slab, concrete fence foundation, masses of large tree roots, retaining wall, more tree roots, concrete base of a second retaining wall, brick footpath, more tree roots, concrete base of third retaining wall, and a brick patio with cement-reinforced gravel base (the Casa is on a steep section so the only feasible access for utilities is exactly where everything currently runs, under the driveway). If you wanted to deliberately locate it at the worst possible location for access to the house then Chorus have managed to find it.

 

 

Currently waiting (and waiting, and waiting) for a callback from Chorus to get them to bring the fibre in from the street where the phone lines come in. Argh. We went out of our way to make it as failure-proof as possible by doing almost everything for them, and despite all that they still managed to engineer in the fail.

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  #2714637 28-May-2021 15:15
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@chorusnz @wheelbarrow01 can you help




cyril7
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  #2714720 28-May-2021 16:47
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It's very rare for the fibre drop not to be where your current copper is dropped, are you saying that's not the case?

Cyril

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  #2714770 28-May-2021 17:10
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cyril7: It's very rare for the fibre drop not to be where your current copper is dropped, are you saying that's not the case?

Cyril

 

 

Yup. Opposite end of the property from where everything else comes in, including the phone lines to my and my (left-hand) neighbour's place. What they've done according to the installers is run the fibre apparently meant for my place to where my (right-hand) neighbour's fibre would go, a location at which it's absolutely unusable. Unless you're my right-hand neighbour and want a redundant connection.



  #2714779 28-May-2021 17:53
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cyril7: It's very rare for the fibre drop not to be where your current copper is dropped, are you saying that's not the case?

Cyril

 

Happend to me. Fibre delivered to opposite front corner of my property to copper feed.

 

House was built in 2001 with green conduit (for copper) under a large slab of concrete.

 

Ended up breaking up 8m of the edge of the slab (for trench) and driving a pipe under (for new green conduit) the foundation of a large automatic gate.

 

Contactors and Chorus would not budge on their street delivery layout for fibre.

 

 

 

 





Gordy

 

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.


neb

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  #2714783 28-May-2021 18:00
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Gordy7:

Contactors and Chorus would not budge on their street delivery layout for fibre.

 

 

Ugh. I'm hoping they budge here because they've put it in in completely the wrong place.

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  #2714792 28-May-2021 18:08
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Had the same issue at my old house. Copper drop was left hand side, and they dropped the fibre on the right, right next to our 30m driveway, they wouldn't budge on the location, even though we had perfectly useable conduit underground on the copper side.

Ended up with 30m of micro-duct stapled to a fence which I eventually buried.




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  #2714911 28-May-2021 23:00
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Fibre drops are supposed to follow the path of copper, but sadly sometimes it doesn’t




Any views expressed on these forums are my own and don't necessarily reflect those of my employer. 


 
 
 

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CYaBro
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  #2714914 28-May-2021 23:40
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cyril7: It's very rare for the fibre drop not to be where your current copper is dropped, are you saying that's not the case?

Cyril

Didn’t happen at my parents place even though that would have been the easiest place for it to go as well. And I tried to tell the chorus guys that.
Instead they decided to run it up alongside the concrete driveway, cut a path out of the concrete driveway to get across it, trench across a lawn then under the concrete patio to the house.
Where they then had to get a builder out to drill through the steel so they could get it into one of the downstairs bedrooms.
Luckily I had network points in there so the ont could be patched up stairs to the coms cupboard in the garage.




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  #2714929 29-May-2021 07:14
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Happened with my place as well and it's the reason I won't be getting fibre. My services come in at the rear of my property and they've put a tail randomly at the front. Luckily I'm happy with FWA for now


nedkelly
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  #2715256 29-May-2021 16:16
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Interestingly for my house they just used the existing conduit from next to the power pole under our woodshed to the back door where the copper enters our house into the tank room, was painless, shame not everyone gets the same experience.


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  #2715283 29-May-2021 17:37
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A few people on this thread have commented that the "fibre should follow the path of copper" etc, however that is not always correct for one simple reason.

 

The copper network was built - and then added to - ad hoc, again and again, over the course of many decades, as cities and towns across NZ spread out and became bigger. This means that for the most part, the copper network has been deployed a lot less efficiently than it would have been if it had all been designed and delivered in one hit. This has resulted in much duplication and illogical pathways everywhere.

 

The opposite is generally true for fibre. The fibre network planners essentially started with a blank sheet of paper, and have designed the fibre network logically so as to allow for the maximum number of connections with the least amount of cabling. They did not take the location of existing copper into account - or try to mirror it - as it would have been extremely inefficient to do so. And this is the reason why the fibre drop off at any given property is not guaranteed to be on the same side of the front boundary as the existing copper cable (although in many cases it is)

 

The vast majority of property owners with this issue are able to use the fibre as it lies, but there will always be exceptions, which seems to be what we have here.

 

The OP is welcome to flick me the address details and I can get someone to look into it to see what the options are. Generally speaking, if the fibre drop-off location does not suit the customer, Chorus would usually charge a fee to move the outside boundary network to suit their needs. Based on what the OP said in the original post, there could be valid reasons - related to topography - why that might seem unfair in this particular case. I can't promise a resolution - or a free resolution - but I can at least try to get some answers from our network boffins and see what options exist in this case.

 

Flick me the details @neb and I'll get someone to take a look 😃





The views expressed by me are not necessarily those of my employer Chorus NZ Ltd


  #2715288 29-May-2021 17:52
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Thanks for taking the time to reply Simon


neb

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  #2715367 29-May-2021 22:41
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Thanks for the detailed reply, PM sent. The reason why I'm pretty sure it's a mistake is that they've run fibre to my adjoining neighbour's property, where the shared phone plinth is, so they already had to run one lot of cable to that location, making it two lots would have been virtually the same effort.

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  #2715392 30-May-2021 10:00
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This has to be the most poetic thread title in GZ so far

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  #2716132 31-May-2021 12:28
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Id push for them to move move the drop off. it can be done in most cases, Ask to speak to your local delivery specialist, Chorus stuffed up at friends house a few years ago and left the drop off on the opposite boundary to the copper Dp and they eventually got it shifted for free.


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