VDSL Issue / Need clarification

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SavageNZL

52 posts

Master Geek
+1 received by user: 7

#291931 14-Dec-2021 11:54

Hi All,
Got fed up with provider A, bad service bad customer support etc.
Rang provider B they were super helpful and blah blah, signed up for a switch over to get the “fast vdsl” instead of the 0.7mb up adsl.

Now I signed up, they can’t find my account or order or anything and oh system had a hiccup and oh we had a error in the order etc etc, finally after days of talking. They say there is no more space in the exchange so I’m on ADSL until “forever” or until people disable their connections because it’s a non fibre zone so no upgrade path in this area hence waiting forever.

Can anyone explain in technical details why someone can have a adsl connection but not be able to switch to vdsl due to no space in the exchange, and why do they not upgrade the exchange if it’s full? I asked many times for a quote to run fibre but never got back to me.

Anyone know any good 4g wireless providers?

Quic Broadband Referal Code: https://account.quic.nz/refer/8901
Use the link above if you want to help me out.
Use this unique promo code at checkout for free setup ($29 value): R8901EZZNPI
Thank you!

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SavageNZL

52 posts

Master Geek
+1 received by user: 7

#2832192 14-Dec-2021 13:59

Thanks all,

Yeah it’s in pakuratahi, no fibre nearby so nobody will be switching up. They said the address was close to the exchange for vdsl high signal strength etc but only mentioned exchange was full, 3 weeks in. But why can’t they switch adsl ports to vdsl? And they don’t care for fibre as ive asked 3 times for a quote and havnt heard anything back. And outside fibre funded area

chevrolux

4962 posts

Uber Geek
+1 received by user: 2638
Inactive user

#2832207 14-Dec-2021 14:36

I find that a little hard to believe. I thought all the DSL cards are ISAM's now. I wonder if it's just bad records stopping them run an order to upgrade to VDSL.

Probably just a question for one of the Chorus lads on here!

SavageNZL

52 posts

Master Geek
+1 received by user: 7

#2832226 14-Dec-2021 15:13

Hi all,

I called chorus directly, to order fibre, they basically told me to go back to the big 2-3 providers, but i explained that after requesting fibre quotes many times and not hearing anything back.

Basically, there is no VDSL infrastructure in that zone. There is no future plans to upgrade that zone fibre or likewise, so the only connection possible is adsl or wireless.

So it wasnt a case of waiting for space in the exchange. there literally is no fibre/vdsl backbone to that area. even though they said i was very close to the cabinet/exchange signal strength 2/15 whatever that means.