Contact Energy broadband - regretful move

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b0untypure1

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#295600 9-Apr-2022 06:42

Hi all

After being on Vodafone fibre for 6 years we decided to move to contact energy and check out the 1000 down 500 up fibre plan. This was a massive mistake.

6am and I'm lucky to get 50mbps download. I have screenshots of results showing 4mbps download.

For the first time in 6 years my youtube buffers, game latency goes from 40ms to 170ms then back to 40, then 120, then 150ms.

For the first time in 6 years I'm frustrated with internet speed like we all used to be during dial up / early broadband days.

They seem to use "Devoli" as their provider and they have scathing reviews on Google.

To conclude, I'd recommend this service to nobody.

PS: No it's not my setup, I'm an absolute nerd and every corner of our house gets 700mbps on wifi 6 and 950 down on ethernet when I was with Vodafone and the equipment hasn't changed. If I'm super lucky Contact Energy will randomly give me 950 down on cable and 700 on wifi but 2 minutes later back to 10 down 2 up.

Cheers

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Dynamic

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#2898894 9-Apr-2022 09:21

b0untypure1: Family work there so we got a decent price. But yeah it's honestly not worth the pain. Sent their support a message but if no decent reply I'll be leaving ASAP.

If you have the time and energy, I'd encourage you to troubleshoot this with their support team and see if it can be resolved and report back to us.

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

b0untypure1

1427 posts

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#2899528 10-Apr-2022 16:04

Jase2985:

have your tired a different router?

I had a play around today and on ethernet I'm lucky enough to be getting 800mbps download speed - maybe everyone is outside enjoying the sun today!

However, clicking into a youtube video I'll be watching a wheel spin for the entire length of a facebook video recording (I sent it to contact and the video rendered just as my recording hit the time limit).

So even though the speedtest is "fast" the actual experience is worse than ADSL1 from 2008. I think there's some nasty traffic shaping going on in the background saying hey please wait we're loading margarets email, ok tom there's your banking page, now it's time to do that youtube video thanks for waiting.