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rattewisday

203 posts

Master Geek


#302735 15-Dec-2022 22:07
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Hey all,

 

I'm moving into a new place in a week or so and noticed it doesn't have fibre installed yet. I filed an order (via Chorus direct) a couple of weeks ago and had an appointment scheduled for just before Christmas, however it's been moved around a bunch of times since then (with poor communication) and now the install is at the end of Jan (a month and a half away!). I spoke to Chorus and they advised that there isn't any availability sooner at the moment, but to call back every day to check for a better appointment as availability changes day-to-day. A few questions:

1) Is this really the recommended way to get a decent appointment slot?  Any other tips to get the ball rolling sooner?

 

2) Would cancelling the install via Chorus and instead going via an ISP yield a better result?

 

3) Do many ISPs offer temporary ASDL/VDSL connections while waiting for a fibre install?  I haven't found much info about this online. All of the ISPs I've looked at only offer fibre when I enter the address (which makes sense, but isn't very helpful if I'll be without internet for over a month).

 

Appreciate any thoughts! Thanks


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rattewisday

203 posts

Master Geek


  #3043476 1-Mar-2023 09:47
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I finally (after another cancellation or two!) got my fibre installed 2 days ago. I was able to get an ISP to provision a connection within 24hrs after the Chorus tech completed the install, so the concern around going direct to Chorus vs via ISP didn't end up being a big deal, at least in this aspect. Would it have been faster if I'd gone via an ISP in the first place?  Maybe. I guess we'll never know for sure!


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