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#305884 11-Jun-2023 14:06
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Hi friends.

I have an ONT 100 that was installed in 2014 when UFB first rolled out in my neighbourhood, and in the past year it periodically stops passing internet. Problem resolved as the ONT is power cycled.

It ranges from once every few day to once every few weeks. Very unpredictable.

I’m running a Mikrotik router and have it all configured correctly with VLAN10 etc and it’s been robust until this issue. I’m with Slingshot and I’ve contacted them to send a Chorus technician to have a look or remote in to check but I fear they might not find anything when it’s working.

Has anyone else experienced this type of problem? Appreciate any response or ideas :)

Richard

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  #3091931 19-Jun-2023 11:34
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UPDATE: Technicians from Chorus came to my house, within 10 minutes swapped out old ONT Type 100 with a new ONT Type 400. Wished they swapped to the ONT Type 110 for Hyperfiber 10G instead. Oh well. 

 

Pretty sure they just remoted in and checked the fault log before sending their team to replace. Entire process of contacting my ISP (Slingshot) to getting unit replace was approx 1 week. 

 

You've all been a big help. Thank you <3

 

Richard


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