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restecp

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#309326 9-Oct-2023 10:19
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Hi Team,

I'm hoping someone here could help with some guidance on this.

Long story but; in 2021 we (stupidly) purchased an off-plan new build. 
What I liked about this developer is that they seemed to be quite forward-thinking around Technology implementation in the development and really pushed the idea of sustainability. 

Based on this and the fact that we wanted to purchase we went through with the deal. Since then it has been an absolute pain, with the developers flip-flopping on my request to install ethernet throughout the house. 
I eventually managed to get them across the line, but have since (during my inspection) found that they ran ethernet to one bedroom on the 3rd floor, but totally missed the second floor altogether (an issue for another day, though any ideas on how to get ethernet to the 2nd story would be fantastic).

Last week we received a pack from the developers talking about our Fibre & Power options in the development. It appears they have some agreement with a company called Infrastructure Solutions New Zealand/Infrastructure Fibre Solutions New Zealand. (https://infrastructuresolutions.co.nz/)
The blurb from the pack says;

"Your home has been pre-wired for fibre, making it easy and fast for you to get connected.
The fibre network to your home is an "open" network meaning any fibre retailer can sign on
to provide their services to you. The retailers that have signed on to date, and those coming
soon, are set out below. Contact one of these providers to get your fibre account set up and
connected."


With the document only shows: Community Power, Voyager, Switch, Megatell, Nova & Contact as options for fibre providers. 
Is this normal? I have been happy using Spark, as my wife's company pays for this and this also covers our Netflix as it's bundled. I'm sure any homeowners know that any money saved is worth the effort. 


I have contacted both Spark & OneNZ to discuss options with them, but it appears that IFSNZ is essentially a competitor to Chorus, and as their systems are set up to use Chorus from an infrastructure perspective, it means we can't use anyone else other than who has signed on with IFSNZ.
Both Spark and OneNZ Staff just keep insisting as they cant search our address in their systems they are unsure as to what to do and we just go around in circles. 
The way I see it, if they aren't working with them currently, I doubt they will be willing to. 
This is taken from the document:

"Why not Chorus?
Chorus is one Of many fibre operators within New Zealand. IFSNZ is another fibre operator
who is supplying fibre to your home. IFSNZ is an "open network" so any internet service
provider (ISP) can provide internet services on our network."

To be honest, I am kind of lost here, none of this was discussed pre-purchasing and would have (bundled with the issues of running ethernet through the house) been a red flag for me to purchase.

Self Hosting is an obsession of mine and I run a home server that currently is used for "linux ISO's", Expense tracking etc etc etc.

Has anyone had experience with IFSNZ? 
What would you do in my shoes?
Am I just being a drama queen?

Appreciate your help hivemind. 


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restecp

241 posts

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  #3159073 13-Nov-2023 13:35
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I thought it important to close this off with some outcomes and updates over the past few weeks. 

When I moved in, I sent the Developer an email letting them know my stance and requesting some fixes/updates. 

Specifically:

 

     

  1. The interest charges for late payment 
  2. An update on the Ethernet to level 2
  3. Lights in our cupboards

 

They agreed to:

 

     

  1. Refund us for the Late payment interest - I haven't seen the payment yet, but I am confident it is coming. 

  2. They INSISTED there was ethernet already in the wall and that we merely need to cut a whole in the GIB and terminate it. I queried where it was, and she clarified that she didn't know. The developer was so confident of this that they put that in writing, CCing me into an email to the owner of the electrical company. The electrical company sent an electrical to my house who made it clear, there was no ethernet to the second story. We went back and forth on this for a bit with the developer trying to absolve themselves of any responsibility. A few emails later, I now have ethernet run into my comms cabinet and into a room on the second story. Success. 

  3. This was something that had been removed from the plans, and the developer tried to sell it to me that they would do this but only as a favour and only if I promised to tell no one else about this. This was not agreed to, I made it clear that if this were to go to court I had evidence that it was supposed to be there. She (begrudgingly) agreed to have the lights installed. 

 

All in all, a success truthfully. 

A Huge lesson to all would be to stick to your guns, these people want the most money and want to deliver the least they possibly can. Once the house is built their job is over but its your home and you have to live there. Fight if you know you are right. 

A Big thanks to all who contributed here, it was MUCH appreciated from my side. 


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