VDSL - where is demarc / who is responsible for what?

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davidgo2

46 posts

Geek
+1 received by user: 15

#311612 1-Feb-2024 08:55

Apologies if this has been asked before - my google-foo seems to be quite weak and I can't find an answer.

I am stuck with a VDSL connection. The Copper line runs from a cabine to a pole on the street outside my house, and then a fair distance (50 - 100 meters?) through a padock which is part of my property and into my house. There is a black cable (presumably grease filled) which terminates INSIDE my house near the front door, from where it is joined and runs to my modem.

Who is responsible for [paying for] problems related to the cable running between the house and the pole on the road?

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RunningMan

9184 posts

Uber Geek
+1 received by user: 4834

#3189095 1-Feb-2024 09:05

Demarc is normally either the first jackpoint where that black cable ends (as in your case) or the obvious external termination point on the outside of the building where the join between internal and external cable happens.

RunningMan

9184 posts

Uber Geek
+1 received by user: 4834

#3189208 1-Feb-2024 11:43

davidgo2:

speed suddenly dropped 10-20% Upload line sync went from 10 megabit to 6.5 megabit - and then after the Chorus technicians came back up to 8 megabit. My download speeds have dropped from 50 megabit to 46 megabit)

This is still a respectable VDSL sync rate, and unless there is significant instability on the line I don't expect Chorus will see this as a fault.

The nature of xDSL is that sync rates are variable, and will be influenced by external sources/interference as well as crosstalk from other connections in the same feeder. The recently rectified fault will also make DDLM pull the sync rate back until the line seems stable, then it may increase.

So, doesn't actually look like a fault (Chorus fixed it already). Just wait, the old sync rate may return if you are lucky.