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Stu1

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#319226 4-Apr-2025 08:38
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We have really embraced the internet , Alexa alarm clocks, smart lights , smart plugs, wifi security, and streaming. In three years have had three major outages , one was from a Reno, second was a driver crashing in to a transformer and this week roadworks digging hitting the Fibre cable. Our house is pretty much crippled , can’t work from home , alarm clocks don’t work , no tv the list goes on. This is day three without fibre . I know chorus are working on it . There must be a better solution in an actual event most households would really struggle. ADSl and VDSL were rock solid. My options are get a back up wifi connection mabey skinny or pay $500 for a starlink kit then $17 a month for a kinda version of internet insurance. Are we reliant too much on fibre?. Today I’m hunting for the old alarm clocks , Freeview box and a stereo that doesn’t need streaming to work . The ISPs have no control over the network and generally can’t help . I had to buy a SIM card this morning and then a day pack so I can at Least work at home waiting for a chorus tech that will tell me yup we are working on it . Is it time to go back to equipment that actually works when fibre crashes?


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nzkc
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  #3360432 4-Apr-2025 08:42
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Fiber isnt the problem here. Recent bad luck is - no more. If those events happened with copper - result would have been the same.




Talkiet
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  #3360716 4-Apr-2025 13:52
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Stu1:

 

There are far more examples , often unplanned outages are not recorded or published on the chrous website ,  just because technology is faster doesn’t necessarily mean it’s better. We’ve all been pushed onto a solution that isn’t truly robust. Even ISPs don’t fully stand by it, why else would they suggest getting a cell phone as a backup, admitting they can’t guarantee their own service?

 

 

Without diminishing your experiences with fibre outages, it is categorically WAY more reliable that copper services EVER were. Speed is more consistent (and faster), uptimes are way longer and outages are simply less common. Anyone that's been on the RSP side of the fence for 20+ years will echo this view.

 

As for ISPs not fully standing behind it? LOL. Why are there sometimes suggestions for people to get a cellphone as a backup? Well, RSPs are concerned about emergency services calling availability, and as you're no doubt aware, the old PSTN was home mains power independant (if you didn't have a cordless phone) while Fibre obviously relies on the ONT and router being powered. In some cases the best and easiest way to ensure customers will have persistent access to phone services is to have a battery powered comms device in the home... like a cellphone.

 

Cheers - N

 

 





Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


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