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Benoire

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#319965 19-Jun-2025 15:12
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Howdy folks

 

Following on from myriad of posts around my civil works and fibre I thought I'd ask a pertinent question about reconnection.  As a bit of background I trasnfered my current connection from fibre to wireless BB and then had the fibre fully disconnected to the NTP.  Our current ISP now shows only the single wireless connection which is great.

 

We're getting close to the new ducting being laid (chorus spec) and therefore the ability to reconnect (once my new UCG-fiber arrives) fibre.  As our current ISP did the disconnect with Chorus, do I need to get them to re-order it or can I use this opportunity to move to a new provider?  I've been looking at moving anyway and this seems like a good clean opportunity but I'm not sure how the reconnect part works?  It seems to me that my contractual relationship is with my ISP and on a wireless plan and therefore a new provider could order the fibre as needed?

 

Can someone with experience clarify?

 

ta

 

Chris


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Wheelbarrow01
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Chorus

  #3385618 19-Jun-2025 22:26
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One thing to be wary of is that your new RSP will have no knowledge of the cable removal works that have already taken place - all they will see in the system is an 'intact' circuit at your address (which you know is not the case). What you don't want them to do is place a remote activation order - something the system will be telling them is ok to do - as that will start billing, but obviously won't function due to the missing cabling.

 

You need to tell them to issue a connect order with a technician site visit so the physical reconnection works can be done onsite. It's essentially the same order type, but with a site visit tacked on prior to being submitted to Chorus.





The views expressed by me are not necessarily those of my employer Chorus NZ Ltd


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