We've been on the Maxnet unlimited plan for about 6 months now, and until now it's been fine.  But this week during the evenings the bandwidth has dropped from about 14 Mbps to 2 Mbps, and then is back to normal in the morning.

I tried to call their support this morning, but gave up after 15 mins on hold and constantly being told I was first in the queue.

 What is going on at Maxnet???  This is more than a little worrying given the recent takeover by Vocus.