Official aknowledgement of international speed problems from Xtra

Forums › New Zealand Broadband › Official aknowledgement of international speed problems from Xtra

steve98

1395 posts

Uber Geek

Trusted

#11331 16-Jan-2007 15:57

Finally this issue has appeared on Xtra's Network Status website, meaning (from past experience) that it *will* get fixed. I'm on Go Large and have been having terrible trouble with international speeds and I know that others have been too.

Here is the text as it appears on Xtra's website:

Information on the current Broadband Issues

Here's a summary of the current situation:

Currently we have a cable in the United States that is damaged.

This means some customers may be experiencing slow traffic when browsing some international websites at the present time.

We apologise for any inconvenience this may be causing and hope to have the situation resolved shortly.

What are you doing about it?

Our United States Provider is working very hard to repair the cable.

We hope to have the issue resolved as soon as possible.

Please keep revisiting this (Xtra Help) Page for updates on the Current issue.

Steve

Fossie

1240 posts

Uber Geek

Trusted

#58167 17-Jan-2007 13:43

Hopefully this is the *problem* and it gets fixed soon...

Nightwyrm

588 posts

Ultimate Geek

Trusted

#58172 17-Jan-2007 15:44

Wow, a whole cable? I'm glad a country the size of the US has planned DR contingencies for events like this.

Post-geek, opinionated mediaphile, and natural born cynic. Jack of all genres, master of none.

JAMMAN2110

871 posts

Ultimate Geek

Trusted

#58181 17-Jan-2007 16:49

They never said what size or type of cable.. Every cable is different..

execute22

66 posts

Master Geek

#58196 17-Jan-2007 20:59

Wishful thinking! Go large speed "issues" have been going on for ages and a broken cable (if it's an important one) gets fixed fast.

steve98

1395 posts

Uber Geek

Trusted

#58283 18-Jan-2007 16:40

execute22: Wishful thinking! Go large speed "issues" have been going on for ages and a broken cable (if it's an important one) gets fixed fast.

I know Go Large had some teething problems, but as far as I've experienced it's really only the speed of international traffic that is an issue at the moment. It is absolutely possible that this fault is the cause of this problem, so let's give them the benefit of the doubt, at least until Xtra are reporting that the fault is fixed.

bradstewart

4335 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#58284 18-Jan-2007 16:42

execute22: Wishful thinking! Go large speed "issues" have been going on for ages and a broken cable (if it's an important one) gets fixed fast.

This has nothing to do with Go Large, not sure where you got that idea. Its to do with international speeds.