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18 posts

Geek


Topic # 114915 7-Mar-2013 07:23
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Hi
So I read Steve Biddle's (http://www.geekzone.co.nz/user_public.asp?user_id=1387) post with interest (http://www.geekzone.co.nz/sbiddle/7872) which Mauricio circulated recently. I ran the Chorus SAT (http://chorus.co.nz/service-availability-tool) for my address and learned that I have ADSL2+ and VDSL capability.  Then checked out the modem traffic stats that Steve discusses.  It's here that I start to struggle.

The attached image includes the screenshots that I took - would someone please be kind enough to have a look and tell me what they're saying.  My limited understanding suggests they're not great and if so I'll need a reasonably good (tech) explanation up my sleeve when I contact my ISP.



[ The uploaded image is a bit crap, so there's a better copy here -
https://mega.co.nz/#!EJ0CnC7S!fmmrFTTM_wMC1sLbsQqmCzCYg5sYWM4oeCWtIf6cTzo  ]

Any and all help greatly appreciated.

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18 posts

Geek


  Reply # 776042 7-Mar-2013 08:39
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ROBOT info:

- Your ISP and plan - Slingshot - Broadband 50
- Type of connection (ADSL, ADSL2, VDSL) - ADSL2
- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin) - <images>
- Your general location (or street) - The Boulevard, Pakuranga, Auckland
- If you are rural or urban - Urban
- If you know your connection is to an exchange, cabinet or conklin - don't know sorry
- If your connection is to a ULL or wholesale service - don't know sorry
- If you have done an isolation test as per the link above - no - will get on to that asap

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  Reply # 776050 7-Mar-2013 08:52
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The link to the larger image isn't working for me.




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Geek


  Reply # 776053 7-Mar-2013 09:00
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Strange. 
Here it is again ( @ Mega )  -
https://mega.co.nz/#!EJ0CnC7S!fmmrFTTM_wMC1sLbsQqmCzCYg5sYWM4oeCWtIf6cTzo

And another ( @Dropbox ) here -
https://dl.dropbox.com/u/105271378/ModemStats.jpg

Cheers



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  Reply # 776063 7-Mar-2013 09:20
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I managed to get the picture but it was a pain. The most important bits (down/up):

Line Rate: 18291/728
Noise Margin: 6.7/6.1 - This means that you're on ULL
Attenuation: 20.5/10.6
Output Power: 0.0/12.8

Please put your address into SAT and tell us what it says in the right-hand column.

Edit: Sorry, I didn't notice that you'd listed your street above. You're connected directly to the exchange and therefore won't be suffering from mid-span injection. The downstream line rate looks fine although upstream is a bit lower than I'd expect, but I'm not familiar with Slingshot gear.



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Geek


  Reply # 776064 7-Mar-2013 09:24
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Sorry about that ... and thanks for that.

So, not great then.

What would be 'normal/acceptable'  and 'ideal/expected' numbers respectively please?

Cheers



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Geek


  Reply # 776068 7-Mar-2013 09:32
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SAT info:
Image uploaded (hopefully less of a problem!)
Here - https://mega.co.nz/#!pJMmTSBC!cK-yFh4qKl_-dCB_6WteLTLh0-8g5KMAxXs3yJs5zzA
and here - https://dl.dropbox.com/u/105271378/SAT.JPG

and ...



Right-hand column reads:
Capability at this address:
  • ADSL2+
  • VDSL2
Exchange DetailsExchange Area: Pakuranga

Show ADSL2+ cabinets/areas
Show VDSL2 cabinets/areas

ADSL2+ DetailsService Area: PGA/Exchange
Status: Completed May 2007
VDSL2 DetailsService Area: PGA/Exchange
Status: Completed Apr 2011



18 posts

Geek


  Reply # 776071 7-Mar-2013 09:35
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Expanding the two 'Show' links reveals:

Capability at this address:
  • ADSL2+
  • VDSL2
Exchange DetailsExchange Area: Pakuranga

Hide ADSL2+ cabinets/areas
Hide VDSL2 cabinets/areas

ADSL2+ DetailsService Area: PGA/Exchange
Status: Completed May 2007
Cabinet Name: PGA/A
Status: Completed Sep 2011
Cabinet Name: PGA/AC
Status: Completed Sep 2011
Cabinet Name: PGA/AL
Status: Completed Sep 2011
Cabinet Name: PGA/B
Status: Completed Aug 2011
Cabinet Name: PGA/BH
Status: Completed Sep 2011
Cabinet Name: PGA/BL
Status: Completed Sep 2011
Cabinet Name: PGA/BM
Status: Completed Sep 2011
Cabinet Name: PGA/C
Status: Completed Sep 2011
Cabinet Name: PGA/D
Status: Completed Sep 2011
Cabinet Name: PGA/H
Status: Completed Sep 2011
Cabinet Name: PGA/K
Status: Completed Sep 2011
Cabinet Name: PGA/T
Status: Completed Sep 2011
Cabinet Name: PGA/U
Status: Completed Sep 2011
Cabinet Name: PGA/V
Status: Completed Aug 2011
Cabinet Name: PGA/Y
Status: Completed Sep 2011
Cabinet Name: PGA/Z
Status: Completed Sep 2011
VDSL2 DetailsService Area: PGA/Exchange
Status: Completed Apr 2011
Cabinet Name: PGA/A
Status: Completed Aug 2011
Cabinet Name: PGA/AC
Status: Completed Aug 2011
Cabinet Name: PGA/AL
Status: Completed Sep 2011
Cabinet Name: PGA/B
Status: Completed Aug 2011
Cabinet Name: PGA/BH
Status: Completed Sep 2011
Cabinet Name: PGA/BL
Status: Completed Oct 2011
Cabinet Name: PGA/C
Status: Completed Aug 2011
Cabinet Name: PGA/D
Status: Completed Sep 2011
Cabinet Name: PGA/H
Status: Completed Aug 2011
Cabinet Name: PGA/K
Status: Completed Aug 2011
Cabinet Name: PGA/T
Status: Completed Sep 2011
Cabinet Name: PGA/U
Status: Completed Aug 2011
Cabinet Name: PGA/V
Status: Completed Aug 2011
Cabinet Name: PGA/Y
Status: Completed Aug 2011
Cabinet Name: PGA/Z
Status: Completed Aug 2011

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  Reply # 776192 7-Mar-2013 13:22
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your line looks fine, but upload a bit low. it's probably just slingshot normal throughput issues.   is it bad nationally or internationally?  also you may want to enable annex-m in your modem if you can, it can increase your upload rate at the expense of download rate, but currently your download is so much more than your upload that it may improve your experience.




18 posts

Geek


  Reply # 776751 8-Mar-2013 11:26
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Thanks Peeps.  You ROCK!
Have spoken with the ISP who, of course, has to agree that there is a bit of an issue here.  We gonna run some diags & tweaks to get things up to par (hopefully).  Contract Law being on my side we should get some sort of satisfaction if not resolution - he said ironically.
With luck will have good new outcome to report shortly.
Cheers!! 

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