Unplanned Outage - MSY/S Cabinet, Metcalfe Rd Watakere Area

Forums › New Zealand Broadband › Unplanned Outage - MSY/S Cabinet, Metcalfe Rd Watakere Area

Wheelbarrow01

1784 posts

Uber Geek
+1 received by user: 2638

Trusted

Chorus

#116699 7-May-2013 13:31

Not sure if this has been reported here already...

Chorus wish to inform you of the following Unplanned Network Event

Event:

MSY/S Chorus roadside cabinet – Metcalfe Road Waitakere City, Auckland

Date / Time Start:

5th May 2013

Impact:

Customers who are supported off the MSY/S cabinet will be without service until late next week.

A car has taken out the cabinet from its foundation and a new cabinet is required. Chorus are actively sourcing a new cabinet.

Next Steps:

Technical teams are currently sourcing a new cabinet and will start the rebuild within the next day. We hope to have service restored by this Friday.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

1 | 2 | 3 | 4 | 5

2102 posts

Uber Geek
+1 received by user: 860

#812815 7-May-2013 13:44

ouch, that sucks.

wonder who pays?

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#812828 7-May-2013 13:47

Hope they had insurance

Wheelbarrow01

1784 posts

Uber Geek
+1 received by user: 2638

Trusted

Chorus

#812846 7-May-2013 14:18

I have a good photo of the carnage but the file is too big to upload here.
I can email it to someone if you want to shrink it and post it for me?

mxpress

376 posts

Ultimate Geek
+1 received by user: 17

#812850 7-May-2013 14:20

Wheelbarrow01: I have a good photo of the carnage but the file is too big to upload here.
I can email it to someone if you want to shrink it and post it for me?

I would love to see your picture. I hope someone will post it for you.

mxpress

boby55

1539 posts

Uber Geek
+1 received by user: 38

Trusted

#812852 7-May-2013 14:27

Here's the picture included in the email from Chorus

I think the best part about the email was

Technical teams are currently sourcing a new cabinet and will start the rebuild within the next day. We hope to have service restored by this Friday.

Good news is that the bus time table laying across the cabinet will be replaced this week also.

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#812865 7-May-2013 14:46

Holy crap that is wasted

FYI title of thread needs a edit

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

Virgil

Dangerous Chocolate
212 posts

Master Geek
+1 received by user: 66

ID Verified

Lifetime subscriber

#812876 7-May-2013 14:56

I wish someone would take out my one ... TAT/D ... i would happily go without for a week if it meant it was replaced with a nice shiney new one that did half decent speeds, or even VDSL ...

Lurking ...

Cbfd

307 posts

Ultimate Geek
+1 received by user: 63

#812901 7-May-2013 15:22

I worked on one in hamilton couple of months back - took 3 days to get it back up and working - working 2 20 hour shifts jointing

I feel for the techs replacing that

mercutio

1392 posts

Uber Geek
+1 received by user: 134

#812930 7-May-2013 15:40

Virgil: I wish someone would take out my one ... TAT/D ... i would happily go without for a week if it meant it was replaced with a nice shiney new one that did half decent speeds, or even VDSL ...

i don't think adsl is being upgraded much any more, .. i want vdsl too, seems to be street wiring problem for my location, but you can't really get non-local problems fixed easily unless it completely doesn't work.

Zeon

3926 posts

Uber Geek
+1 received by user: 759

Trusted

#812958 7-May-2013 16:03

Haha definitely hope they had insurance! Goes to show why redundant delivery mediums are important!

Speedtest 2019-10-14

mercutio

1392 posts

Uber Geek
+1 received by user: 134

#813022 7-May-2013 16:40

Zeon: Haha definitely hope they had insurance! Goes to show why redundant delivery mediums are important!

even without car crash, i've been hit by cabinet outage before where phone kept working. i wonder how long phone is down in this situation.

ideally dsl could just fail over to going back to exchange..

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

plambrechtsen

1948 posts

Uber Geek
+1 received by user: 459
Inactive user

#813025 7-May-2013 16:46

mercutio:
Zeon: Haha definitely hope they had insurance! Goes to show why redundant delivery mediums are important!

even without car crash, i've been hit by cabinet outage before where phone kept working. i wonder how long phone is down in this situation.

ideally dsl could just fail over to going back to exchange..

There isn't any DSL connection for end subscribers at the exchange when they have been cut over to a cabinet. Pretty soon the copper bundle back to the exchange won't be available soon if Chorus have anything to do with it. And Voice & Internet will be provided via the ISAM and the only backhaul will be fibre. There is no way without spending 3-4 more billion dollars to have any redundancy.

Glad there are mobile networks, and really edge elements such as ISAMs can't be made redundant due without spending more money than it's work due to how it works.

mercutio

1392 posts

Uber Geek
+1 received by user: 134

#813039 7-May-2013 16:54

plambrechtsen:
mercutio:
Zeon: Haha definitely hope they had insurance! Goes to show why redundant delivery mediums are important!

even without car crash, i've been hit by cabinet outage before where phone kept working. i wonder how long phone is down in this situation.

ideally dsl could just fail over to going back to exchange..

There isn't any DSL connection for end subscribers at the exchange when they have been cut over to a cabinet. Pretty soon the copper bundle back to the exchange won't be available soon if Chorus have anything to do with it. And Voice & Internet will be provided via the ISAM and the only backhaul will be fibre. There is no way without spending 3-4 more billion dollars to have any redundancy.

Glad there are mobile networks, and really edge elements such as ISAMs can't be made redundant due without spending more money than it's work due to how it works.

aren't the mobile networks fibre backhaul too, so could go out at same time? when i enquired about internet outage it seemed like it was a fibre cut that dropped connectivity.

surely the copper infrastructure is still there so doesn't make sense to rip it out? i can understand not wanting to invest more...

i suppose other way would be if it started happening that cabinets on each side were connected to.

i'm out west so no ufb coming here, but still fibre-fed cabinets. $3 to $4 billion does seem a lot of money to spend on redundancy though. it seems in lots of locations there's way more phone pairs than is necessary down the street, so it could go back to two places.

Jarsky

142 posts

Master Geek
+1 received by user: 39

#813046 7-May-2013 17:01

The cabinet was unfortunately taken out by a 4x4, hence the concrete is all damaged too.

mercutio

1392 posts

Uber Geek
+1 received by user: 134

#813050 7-May-2013 17:02

Jarsky: The cabinet was unfortunately taken out by a 4x4, hence the concrete is all damaged too.

wonder if the driver had insurance? does the driver have to pay?

it's crazy how auckland drivers seem to drive in the rain, even though it rains all the time.

and of course 4x4 isn't any better at braking than 2wd.

1 | 2 | 3 | 4 | 5