I enquired about a fault with snap, who passed it on to chorus to look at, and i heard nothing back since.
Chorus reportedly didn't tell snap anything further. But what they did do, was cut off my internet without notice at the exchange while inspecting the fault, and then turn up announced at my door nearly an hour later, saying they were here to inspect a fault. I actually had to go somewhere and missed part of what i had to go to because of this

I thought this was a one off. But then another friend's internet which kept dropping also had their net inspected, had a chorus tech turn up at their house when they weren't home, and called their mobile (which it seems they got from Snap?) asking if anyone was home.

I've seen at least one if not two posts on geekzone mentioning chorus not checking what times are available with the customer.

And today i hear about someones attempted VDSL install, where chorus turned up when they were at work.

 

So it seems this total lack of communication is standard. So whats happening here, is this the ISP not passing it on to the customer? Or the ISP not getting a window of available time from the customer and passing it on to chorus? Or what?

Your [insert tradesman here] doesn't turn up without notice so what's going on here?