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snowfly

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#133871 6-Nov-2013 11:34
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I'm currently looking into service providers for a business UFB connection to a residential address (home office).
Has anyone had experience with Unleash for a business based UFB connection? What are they like for connection / speed reliability, and support?

At the moment contemplating a business service from Unleash, Snap, HD (unmetered national ideal for backups), or Primowireless (local Taranaki provider).

Thanks

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insane
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  #928077 6-Nov-2013 11:50
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I believe people have only had good things to say about Unleash, but you pay a slight premium for it.

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plambrechtsen
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  #928089 6-Nov-2013 12:16
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I would hope we would be considered for a UFB connection too?? As our speed and support is pretty good.

snowfly

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  #928101 6-Nov-2013 12:25
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plambrechtsen: I would hope we would be considered for a UFB connection too?? As our speed and support is pretty good.


As far as I know, Telecom aren't providing UFB in New Plymouth (yet)? Telecom address checker said 'unavailable'.
The LFC is Ultrafastfibre, and Telecom is not listed here for New Plymouth: http://www.ultrafastfibre.co.nz/get-ultrafast



Zeon
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  #928104 6-Nov-2013 12:36
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The nice thing with Unleash is you can do whatever you want. IE you could build a plan with unlimited national and only some international. They also are very flexible technically, something which I just don't think any large ISP can be. IE we have a single bandwidth pool with them shared between fibre and VDSL2 connections rather than needing a separate "cap" or bandwidth plan for each.




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plambrechtsen
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  #928149 6-Nov-2013 14:18
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snowfly:
plambrechtsen: I would hope we would be considered for a UFB connection too?? As our speed and support is pretty good.


As far as I know, Telecom aren't providing UFB in New Plymouth (yet)? Telecom address checker said 'unavailable'.
The LFC is Ultrafastfibre, and Telecom is not listed here for New Plymouth: http://www.ultrafastfibre.co.nz/get-ultrafast


Ahh of course UFF.  We are currently testing the other LFCs that does include UFF.  I know since I manage the backend system!  I can't comment on when it will launch but if you are interested send me an email "pl at telecom.co.nz" and I can forward your name onto the team when they will be looking for public customers.

RalphFromSnap
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  #928185 6-Nov-2013 15:06
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snowfly: I'm currently looking into service providers for a business UFB connection to a residential address (home office).
Has anyone had experience with Unleash for a business based UFB connection? What are they like for connection / speed reliability, and support?

At the moment contemplating a business service from Unleash, Snap, HD (unmetered national ideal for backups), or Primowireless (local Taranaki provider).

Thanks


Glad to know you are considering us, we are predominantly a Business Focused carrier so you will get 24/7 support (and proactive monitoring if you need it) and our speeds are pretty good too, check out www.truenet.co.nz - We would also recommend Primo too, good to support the locals!

Thanks,
TheRalph




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michaelmurfy
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  #928279 6-Nov-2013 16:31
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I'd strongly recommend Unleash, they offer a premium service Telecom and Snap can't match here. Sure you pay a bit extra but in UFB you really need a provider that can offer a low latency service with almost guaranteed bandwidth.

The support staff are awesome too, if they have not convinced you that you're needing Unleash UFB yet they're not working hard enough ;) but I've got quite a few clients on Unleash on UFB, VDSL and ADSL as well as Chorus Fibre (non-UFB) and they all are very happy with their low latency service and the speed and uptime they experience.

It's totally up to you as the customer, but I'd personally spend that little bit extra on an ISP that can offer unparalleled service, and since they're a small Christchurch based provider your money is going back into their network which will ensure a fast, stable service as well as coffee for the team involved.

Edit: They also offer unmetered bandwidth to any servers or virtual machines hosted to them, just saw you're wanting backups also. They do have a few datacentres out and about, and primowireless is one of their customers too in terms of bandwidth so sometimes it's just best to go to the source :) - I wouldn't touch HD out of principal for their antics on Geekzone + what they've done in the past to some customers, sometimes cheaper is not best when it comes to collocation especially if it's mission-critical.




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snowfly

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  #928332 6-Nov-2013 18:12
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Well it seems Unleash are recommended by a number of people.

I might be completely off track, but is Unleash any way linked to or involved with 247 hosting or flexihost (either in the past or currently)? I received an email reply from Unleash, and the name seemed familiar from previous readings I've had on 247 and flexi-host.


michaelmurfy
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  #928345 6-Nov-2013 18:43
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snowfly: Well it seems Unleash are recommended by a number of people.

I might be completely off track, but is Unleash any way linked to or involved with 247 hosting or flexihost (either in the past or currently)? I received an email reply from Unleash, and the name seemed familiar from previous readings I've had on 247 and flexi-host.



No way :) - I believe 24/7 have some servers hosted with them but that's all where it stands, they don't have anything else to do with them. Not sure with Flexihost but their servers appear to be with Web Drive. Regardless, I wouldn't base a customers incompetence as a review of the reliability a collocation company offers.

Disclaimer: In the past I have worked for Unleash and helped them get through the February Earthquake with 100% uptime despite the DC running off generator power for a couple of weeks, their network is very robust even in significant events such as this.




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snowfly

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  #928355 6-Nov-2013 19:05
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Thanks Michael, good to know :)

I must be confusing the sales/support member with someone else with the exact same name who use to be a director of flexihost.

networkn
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  #928395 6-Nov-2013 21:06
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I have both used and recommended a good number of our clients to Unleash and have never had an issue. As other people have stated you will pay a slight premium for some services with them, but it shouldn't be enough to be a consideration in reality. Unleash are very good technically and are exceptionally technically flexible, offering things like multiple IP's which to my knowledge neither Telecom or Vodafone offer presently. They also zero rate on net traffic, so if you have two connections with them, traffic between them doesn't count toward your cap.


snowfly

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  #944834 3-Dec-2013 16:12
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Update - signed up today for a business UFB connection at Snap.
Unleash were taking too long, been in email contact with them back and forth the past 3-4 weeks, originally they were still working on their handover/pop in New Plymouth, but then their responses dried up.

Need UFB as soon as possible, and Snap were ready to go :)

RalphFromSnap
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  #944882 3-Dec-2013 17:44
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Hi snowfly

You won't be disappointed, you've made the right decision ;)

Cheers
Ralph




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www.snap.net.nz

@SnapInternet on Twitter
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Zeon
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  #944905 3-Dec-2013 18:06
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snowfly: Well it seems Unleash are recommended by a number of people.

I might be completely off track, but is Unleash any way linked to or involved with 247 hosting or flexihost (either in the past or currently)? I received an email reply from Unleash, and the name seemed familiar from previous readings I've had on 247 and flexi-host.



I think it was the guy Steve Amstad? I asked Unleash's boss about this and apparently it is the same guy, although also apparently Steve left before those companies got into trouble. I believe Unleash provide their datacentre services to the new owners...




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