Fibre install annoyance (street not house)

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fearfac

40 posts

Geek

#138497 7-Jan-2014 10:20

Also posted this exact thread elsewhere but just trying to get any advice I can get.

So ever since moving into this house I've been told its in the "coverage" area for fibre...cool so when slingshot finally unlocked it's plans (my current isp and who I wish to stick with) I thought even better since we'd been having roadworks outside my house for a while and I had seen the guys laying the fibre piping and figured all would be good

Now being this time of the year the technician hasn't made it out yet to look at doing the install etc but this morning a chorus fellow came to pick up all the spare piping they had left behind from laying it and was asked (not by me I wasn't around yet) if fibre was actually running past our house so we knew everything would be fine when the technician came to install....well turns out it isn't, it is however running halfway down our street and then just stops and is also right around the corner, I've put a link to a horrible mspaint picture that explains how it's been told the fibre is run currently (the red line is where I live which is the last house on the street but is up a bit further due to a empty yard being on the corner)

https://imgur.com/BqA0FHm

Now being that it wasn't me this information is second-hand but by the sounds of it they have no plans to run cable past the few houses they have missed unless we commission them to do so? which I figure will probably take longer than getting out there and learning how to do it myself.

Basically my question boils down to this, due to what I consider laziness (I'm sure some will disagree but it honestly seems they were just hoping nobody in these houses would want it) is there anybody I can lodge a complaint to? or am I basically just out of luck? and just to be 100% clear even the chorus fellow today said the piping that holds the cable is in fact laid there is just no cable/plans to run cable through it.

trig42

Banana?
4960 posts

Uber Geek

Subscriber

#962345 7-Jan-2014 10:21

Just place the order, if the ducting is in the ground, they may just blow the fibre through to your house.

sbiddle

28956 posts

Uber Geek

Moderator

Trusted

Biddle Corp

Lifetime subscriber

#962346 7-Jan-2014 10:25

Fibre is not run until a customer signs up. Until then it's merely empty ducting.

Based on my best efforts to understand your issue and picture I don't see there is actually an issue. When a Chorus contractor comes to look at the install they will be able to confirm this, but if you area if no new they've still got ducting there then you may still be some time away from being able to get a connection.

fearfac

40 posts

Geek

#962348 7-Jan-2014 10:31

sbiddle:

Fibre is not run until a customer signs up. Until then it's merely empty ducting.

Based on my best efforts to understand your issue and picture I don't see there is actually an issue. When a Chorus contractor comes to look at the install they will be able to confirm this, but if you area if no new they've still got ducting there then you may still be some time away from being able to get a connection.

Yeah sorry I probably wasn't very clear the ducting itself is in the ground outside my house but the cable that runs through it stops half way down the street (the green line on my horrible drawing).

So what you guys are saying is when the chorus contractor that slingshot has sent out turns up he will commision the cable to be run down to my house? or do I have to do this some other way myself?

Thanks for the quick replies and putting up with my horrible explanation!

mruane

420 posts

Ultimate Geek

#962351 7-Jan-2014 10:52

Fearfac

It can be quite complex as my installation demonstrates. I placed an order for Fibre last year through my ISP. The fibre ducting runs past my house also, however between my demarcation point and the distribution outlet (not the Cabinet but the round green box between me and my neighbour) there is only one pipe though which the telecom copper lines run and that pipe has been filled with copper lines for both me and my neighbour. The pipe has a right angle turn in it and a T junction to feed the neighbour.

So now there simply is no room to run the fibre ducting to my demarcation point and I have to wait until Chorus can replace that Pipe with a bigger one to enable the Fibre ducting to be laid. That could be a long wait! According to the Chorus techs that pipe should never have been installed in that way - but there you go

You are probably a long way down a list of serious remedial work that needs to be done to the existing installation infrastructure in your street - like me. Patience is probably the key.

Cheers Mike

fearfac

40 posts

Geek

#962355 7-Jan-2014 11:00

mruane: Fearfac

It can be quite complex as my installation demonstrates. I placed an order for Fibre last year through my ISP. The fibre ducting runs past my house also, however between my demarcation point and the distribution outlet (not the Cabinet but the round green box between me and my neighbour) there is only one pipe though which the telecom copper lines run and that pipe has been filled with copper lines for both me and my neighbour. The pipe has a right angle turn in it and a T junction to feed the neighbour.

So now there simply is no room to run the fibre ducting to my demarcation point and I have to wait until Chorus can replace that Pipe with a bigger one to enable the Fibre ducting to be laid. That could be a long wait! According to the Chorus techs that pipe should never have been installed in that way - but there you go

You are probably a long way down a list of serious remedial work that needs to be done to the existing installation infrastructure in your street - like me. Patience is probably the key.

Cheers Mike

Well I understand that and it may infact be part of the issue (I need to talk to the chorus guy when he arrives to really get clear on what's going on but still this thread helps) but my entire footpath/road is ripped up to my lawn at the moment and in december last year they laid the ducting and the footpath/road still hasn't been sealed over yet (they have to rebuild our fence etc since they widened the road so there is alot of work left)

So I can only assume that there is enough room since it's brand new ducting (assuming is bad but still) patience is the key but it's ever so slightly annoying when the people just 2/3 houses away have fibre and I'm left in the dark!

k1wi

475 posts

Ultimate Geek

#962365 7-Jan-2014 11:20

The ducting they installed along the street (to the distribution points) is separate to the ducting from the distribution point to the household, which is done in a separate step afterwards.

An analogy would be they have built the motorway, they now need to link up all the onramps.

Coil

6615 posts

Uber Geek
Inactive user

#962898 8-Jan-2014 00:34

What does this say?
http://www.chorus.co.nz/maps
Or have you checked an automatic pre qualification like the one based on our site here: http://www.vodafone.co.nz/broadband/ultra-fast-fibre/

That will depict if you can get it.

InstallerUFB

833 posts

Ultimate Geek

#962923 8-Jan-2014 06:41

Here a quick explanation of how the UFB network is installed (the newer verson commonly known as yr4 design)

The 26way microducting is laid down the street -
In the middle a device known as an ABFAT is installed (in a pit) with 26 connections to the right and 26 connections to the left
At the property boundarys (or near by) 1,2 or more of the tubes in the 26way microduct are tee'd off with single, 4 or 7 way microduct cables (the ends are either buried or installed into below ground pits (the round green lided ones are called 'hand holds'))

a small fibre count cable is installed into the ABFAT from the exchange or common jointing point, down a Tube in the middle of one of the 26way microducts and an Optical Spliter is intalled on the end of 1 fibre.
This is more than likely the fibre that has been described to your neighbour - It only goes to the ABFAT

that is all that is done for now

Part 2

Someone request a service connection

The install tech finds the end of the microduct foir your property
Checks to see if the exisiting Conduit to your house is usable to extend the microduct up to your house
If not - either replaces it themselves or has a civil works contractor do it

The microduct is extended up to your house

Then a fibre cable the 'blown' through the microduct from the ABFAT to your House
This Fibre cable is splced @ the ABFAT to the splitter and @ your house to the hybrid cable to the ONT.

----

There are many variations on this but thats basicaly how it (for now) works

fearfac

40 posts

Geek

#963369 8-Jan-2014 16:54

InstallerUFB: Here a quick explanation of how the UFB network is installed (the newer verson commonly known as yr4 design)

The 26way microducting is laid down the street -
In the middle a device known as an ABFAT is installed (in a pit) with 26 connections to the right and 26 connections to the left
At the property boundarys (or near by) 1,2 or more of the tubes in the 26way microduct are tee'd off with single, 4 or 7 way microduct cables (the ends are either buried or installed into below ground pits (the round green lided ones are called 'hand holds'))

a small fibre count cable is installed into the ABFAT from the exchange or common jointing point, down a Tube in the middle of one of the 26way microducts and an Optical Spliter is intalled on the end of 1 fibre.
This is more than likely the fibre that has been described to your neighbour - It only goes to the ABFAT

that is all that is done for now

Part 2

Someone request a service connection

The install tech finds the end of the microduct foir your property
Checks to see if the exisiting Conduit to your house is usable to extend the microduct up to your house
If not - either replaces it themselves or has a civil works contractor do it

The microduct is extended up to your house

Then a fibre cable the 'blown' through the microduct from the ABFAT to your House
This Fibre cable is splced @ the ABFAT to the splitter and @ your house to the hybrid cable to the ONT.

----

There are many variations on this but thats basicaly how it (for now) works

This right here is a fantastic reply and I thank you for taking the time to write it up.

Now I know exactly what is going on (obviously within reason since as you said there are variations) makes it a lot easier to be patient.

Thanks again for the replies.