2 Talk VDSL and Pace V5542 - can't get online.

Forums › New Zealand Broadband › 2 Talk VDSL and Pace V5542 - can't get online.

freemark

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#139364 6-Feb-2014 14:40

Gidday. Chorus came and installed me, Broadband is on, I have reconfigured (login & password only) this Telecom Branded Modem, but no internet. Had a quick chat with support yesterday, mentioned some value should be set to 10 (something Lan) but can't find it.
Any ideas from the Geeks? 5 days without internet, it's killing me! :)

Coil

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#981251 6-Feb-2014 14:47

V-LAN is 10. Or Virtual LAN identifier.

Model number would be the most helpful thing to include BTW

freemark

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#981259 6-Feb-2014 14:58

Pace V5542.
Can't find any V-LAN setting anywhere.

chevrolux

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#981262 6-Feb-2014 15:10

You just need to go in to the WAN settings and look under the DSL interface setting. It will have it all there.
Look for options like VPI, VCI, 802.1Q..

VPI and VCI will be 0 and 110 respectively. the 802.1Q tag will be 10. This might also be shown as just simply 'VLAN ID' or something similar.

Then just the PPP details 2Talk have supplied you. Oh and leave the 'service name' field empty if there is one.

nitrotech

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#981263 6-Feb-2014 15:11

Settings for NZ vdsl are already baked in - you should just need to change the user name and password.

BTW ditch the pace and get something decent.

freemark

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#981351 6-Feb-2014 17:00

Thanks, but no joy still. can't find anywhere a VLAN tag or anything where a 10 parameter is applicable. How do I post a screenshot as a pic here? seems like a reasonable Modem, good price compared to other wifi enabled. 2 talk account shows me on a billing cycle (connected?) but the help guy yesterday wasn't sure and suggested I try today. I changed VCI from 100 to 110. Damnit, broadband speed looks awesome, but no internet. :(

hio77

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#981352 6-Feb-2014 17:03

how did you speedtest.... without internet...

"good price" for a vdsl modem, corners need to be cut to get to that "good price"

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freemark

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#981387 6-Feb-2014 17:35

Speed test is the modem giving me a line speed, don't know how that works. Although I'm not a Telecom fan I don't imagine they supply a business modem without it being a fairly good quality - I got it unused from TradeMe (a good trader too) for $240 or something like that. I don't imagine the modem is the problem, it has some other features I like too, but will use them once I get online. (well I'm obviously online now with my 2degrees vodem)

hio77

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#981405 6-Feb-2014 17:58

so by "speedtest" you are referring to the dsl synchronisation data rates..

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freemark

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#981412 6-Feb-2014 18:09

Uptime 00Days 01hrs 29min 30sec
Time connected 00Days 01hrs 28min 32sec
Modulation type G.993.2-A
Actual rate (up) 10360 kbps
Actual rate (down) 38456 kbps
Data transferred (sent) 0 kB
Data transferred (received) 0 kB
Output power (up) 15.6 dBm
Output power (downstream) 429496726.8 dBm
Line attenuation (up) 0 dBm
Line attenuation (downstream) 13.4 dB
Noise margin (up) 18.7 dB
Noise margin (downstream) 12.2 dB
Manufacturer ID (local) IFTN
Manufacturer ID (remote) BDCM
Loss of frames (local) 0
Loss of frames (remote) 0
Error seconds (local) 0
Error seconds (remote) 0
FEC Errors (up) 20
FEC Errors (down) 273
CRC Errors (up) 0
CRC Errors (down) 0
HEC Errors (up) 0
HEC Errors (down) 0

hio77

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#981415 6-Feb-2014 18:11

yes, ok, thats modem stats.

so you have dsl synchronization, but no PPP by the looks of it.

on antother note, for a 13db line, thats a pretty nice sync.

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freemark

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#981443 6-Feb-2014 18:48

Physical LinkxDSLEthernet
Connection protocol for ADSL :
PPPoA PPPoE
Connection protocol for VDSL : PPPoE
Connection protocol for Ethernet : PPPoE
Main internet access
ADSL parameters
ADSL Mode :
WARNING : changing ADSL Mode will automatically reboot the gateway
VPI / VCI: /
Encapsulation
Max. MTU
PPP Parameters
PPP Login :
PPP Password:
PPP On Demand Timeout:
PPP Holdoff Timeouts:
EoA / IPoA parameters
Obtain DNS address automatically
Use the following DNS address:

DNS server
3G Parameters
3G parametersDisabledEnabled

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nitrotech

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#981447 6-Feb-2014 18:50

Are you sure - as in 100% that your username and password are correct?

The Pace is pre configured for vlan injection on the wan side.

Maybe try resetting to factory defaults then put in the user/pwd details.

What this is telling us is that you've got DSL active on your line but your provider may not have provisioned your connection in their system or they've given you a different user/pwd than the one you're using.

surfisup1000

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#981448 6-Feb-2014 18:52

chevrolux: You just need to go in to the WAN settings and look under the DSL interface setting. It will have it all there.
Look for options like VPI, VCI, 802.1Q..

VPI and VCI will be 0 and 110 respectively. the 802.1Q tag will be 10. This might also be shown as just simply 'VLAN ID' or something similar.

Then just the PPP details 2Talk have supplied you. Oh and leave the 'service name' field empty if there is one.

the v5542 does not allow you to modify vlan settings.

Would have been useful for testing my snap vdsl sometime back.

freemark

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#981480 6-Feb-2014 19:39

I'm positive I have the username/password right..printed out the email & all. Have rebooted, re-entered, blah blah. All indications are provisioning I guess, but hate to think it's a small setting somewhere. Will update tomorrow.. thanks for comments & help anyway.

hio77

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#981482 6-Feb-2014 19:41

freemark: I'm positive I have the username/password right..printed out the email & all. Have rebooted, re-entered, blah blah. All indications are provisioning I guess, but hate to think it's a small setting somewhere. Will update tomorrow.. thanks for comments & help anyway.

isp should be about to check logs, and confirm if your PPP authentication is simply failing or if they are even seeing the connection, from there the problem can be located.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.