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2 posts

Wannabe Geek


#148947 6-Jul-2014 15:10
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Just a further warning for people as I see other people posting their bad experiences with woosh
I took a 2 year contract,after 22months of it,all paid and up to date I never noticed I hadn't received an account from them,so what did they do,they didn't phone or send a reminder,nope,after 14 days past due they cut off all my services.Being as im a retail store this was serious!!.When I rang up about it,I got a foreign person who just was plain dogmatic and kept pointing out their terms and conditions,no benefit of the doubt here.
So I paid and  get reconnected but decided to leave woosh at the end of the 24 months due to their punitive and bombastic staff.Once they knew I was leaving the WARNING emails started coming,remember im 23 months paid and up to date with them
heres part of their threats

B) As per our Terms and Conditions clause 3 you are also required to return all equipment within 14 days after the date of cancellation. We will charge you the full replacement cost of equipment and a further Delinquent Equipment Fee should you fail to comply with this requirement. We need you to return the following Woosh owned equipment back to us

IMPORTANT: Failure to pay the amount due and return the equipment may result in your account being referred to a debt collection agency without further notice to you. This will adversely affect your credit rating and could incur further collection costs

And heres a nice personal touch from one of the staffers,just to keep me in line...
Hello If you read our email notice fully from the top or bottom, And I will quote the wording again like last email. And I will highlight the important part for you in red. In Person at Woosh Office Pay in one of our offices that located at:

     

  1. 11-15 Railway Street, Newmarket, Auckland
  2. 58 Tay Street, Invercargill
B) As per our Terms and Conditions clause 3 you are also required to return all equipment within 14 days after the date of cancellation. We will charge you the full replacement cost of equipment and a further Delinquent Equipment Fee should you fail to comply with this requirement. We need you to return the following Woosh owned equipment back to us:

As far as im concerned treating customers like this BEFORE they actually do anything is unpleasant ,note the bit about returning the modem,full replacement cost and a fine!!! seriously?
The service was average,voip phone was poor quality.
But the worst was the customer service,assuming im going to not return their gear and getting the warnings in first,woosh isn't for me

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15827 posts

Uber Geek


  #1081862 6-Jul-2014 15:13
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Shouldn't they send you a courier bag to send it back to them in? I would also make sure that you hvae the cancellation request in writing, and they have acknowledged it.



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Wannabe Geek


  #1081863 6-Jul-2014 15:15
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No they didn't,I sent it back myself,with tracking,in case they lost it and said they hadn't got it

 
 
 
 


15827 posts

Uber Geek


  #1081867 6-Jul-2014 15:22
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Isor: No they didn't,I sent it back myself,with tracking,in case they lost it and said they hadn't got it

 

Yes make sure you have it all tracked, and make sure that they contact you to confirm receipt. Also get this in writing, eg via email, so there is no dispute later on. I find these days with companies, you have to make sure  you get everything in writing, and if you do that you rarely have problems in the future with 'he said, she said'. Unfortunately many companies don't like this, and want to do it all verbally, where there is no paper trail.

6615 posts

Uber Geek
Inactive user


  #1081871 6-Jul-2014 15:50
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Isor: No they didn't,I sent it back myself,with tracking,in case they lost it and said they hadn't got it


Thats quite a blunt sending off i suppose.
Not a way to win back a customer for future business in your case. 14 days is decent enough, Given some possible out comes along the lines of. Courier takes to long, lost in post and damage in post is that really your fault if you had sent it the day you finished with tracking? Would be interesting to find out.

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  #1081872 6-Jul-2014 16:06
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Friends don't let friends use Woosh...


4908 posts

Uber Geek


  #1081901 6-Jul-2014 17:04
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I had Woosh back in early 2004 (it was faster than Paradise ADSL at the time). Nice speeds, but as more people started connecting to it, it slowly got worse and worse. Dropouts became more common, and I needed a booster antenna to get a half-decent signal. After six months I disconnected and paid the ETF. Reconnected on 128k Jetstart, no complain of product.
I did want to give Woosh a go but what annoyed me was at first they said I would get signal and I did (barely) despite being on top of a hill in Milford. Gradually as it got worse eventually they said "oh it's because you're getting your signal from Takapuna, across the lake [Pupuke]. that's why it's dropping out". After that I disconnected.

Baby Get Shaky!
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  #1081904 6-Jul-2014 17:17
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I still have all the Woosh wireless equipment (inc modem and booster) from 2005~2006 when  I cancelled my wireless service due to the usual complaints. Queue emails giving me 14 days to return the items and advising that a courier bag is on its way. No bag ever arrived. No bills ever arrived. I was moving house at the time so the equipment got packed away. Several phones calls/emails to Woosh later and I never heard a peep other than 'another bag will be sent shortly'... after 3 months and many attempts I gave up and left the equipment packed away where it still resides today.  Yet to receive a bill for the equipment :-/


 
 
 
 


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  #1081982 6-Jul-2014 18:53
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Farmside send out courier bags. In my opinion woosh should too.




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




4908 posts

Uber Geek


  #1081983 6-Jul-2014 18:56
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I had that too. Apparently I was meant to return it (despite me purchasing it outright) but they never did anything until I happened to call them on an unrelated issue in 2008. No followup ever happened to that phone call.

Kind of shame really...they had such a good idea in the beginning and I liked the idea of supporting the little guy...but the service was just too unreliable for my location. A pity :(

1923 posts

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  #1082020 6-Jul-2014 19:35
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kingjj: I still have all the Woosh wireless equipment (inc modem and booster) from 2005~2006 when  I cancelled my wireless service due to the usual complaints. Queue emails giving me 14 days to return the items and advising that a courier bag is on its way. No bag ever arrived. No bills ever arrived. I was moving house at the time so the equipment got packed away. Several phones calls/emails to Woosh later and I never heard a peep other than 'another bag will be sent shortly'... after 3 months and many attempts I gave up and left the equipment packed away where it still resides today.  Yet to receive a bill for the equipment :-/


Same story for me. Was actually going to bin the modem and card today, after it reappeared whilst re-organisating garage.

2552 posts

Uber Geek


  #1082025 6-Jul-2014 19:46
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I would prefer to forgo internet access than use Woosh. Every dealing I've had with them has been negative.

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