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4 posts

Wannabe Geek

Topic # 14905 26-Jul-2007 10:15
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I found a previous post here
However, it seems to have been locked. Basically I am having the exact same issues recently with very bad ingame latency [as high as 1600ms] during the evenings, my normal expected latency historically has been 300-700ms to my server [Uther]. I have run numerous speedtests that Xtra suggest and the line speed seems ok. I have done a lot of tracerts, often indicating dropped packets after the hop. To this date xtra will not take responsibility for this.
A guildie on the same server, based in the same city, has had no such issues and he is using Telstra Clear. I've updated my NIC drivers and the router seems ok. I could switch to Telstra but a) if it's a local infrastructure issue how will that help and b) I would also have to change to them for the phone line/calls.
This is seriously ticking me off.

Edit: Rush typed this during an off-moment at work. I don't have my most recent tracerts on hand here but here is one example;

Tracing route to []
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms mygateway1.ar7 []

2 48 ms 50 ms 51 ms []

3 * * * Request timed out. [Should be]

4 325 ms 203 ms 201 ms

5 199 ms 200 ms 208 ms []

6 359 ms 364 ms 344 ms []

7 385 ms 386 ms 378 ms []

8 364 ms mygateway1.ar7 [] reports: Destination protocol unreachable.

Trace complete.

I do have ZoneAlarm running, however, WoW has been set to a trusted app. I did disable ZA but there didn't seem to be any difference. The server I'm on has a fairly high population but noone else I know in the guild [that are Kiwis] has had the issues I'm having currently.

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27 posts


  Reply # 83352 22-Aug-2007 15:44
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I have the exact same problem as you and have only started noticing this in the last month or so.
VERY annoying to say the least.
A friend of mine is currently using iHug as his provider and getting much better results.
I will be investigating this a little further which may end up in me switching over to iHug.
I'm hoping its not contention in my area!

I use my line for little else, so any other "downside" that comes with the switch won't matter much.

I'll keep you informed.
Alternatively, if you have had any joy I would love to hear.

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  Reply # 83396 22-Aug-2007 21:24
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Slow again tonight.
Did some more testing and discovered that the 3rd hop is giving on avg about 63% packet loss. (
All other hops are between 0-1%.

Since my first hop is pretty quick (around 25-30ms), I would say that rules out contention in the area.
Though I'm no expert, so I could be wrong.

I want to test this some more during off-peak.
If anyone is interested in helping me investigate using other ISPs, that would be awesome.
Linux OS's would be even better since "mtr" gives some great details.


15 posts


  Reply # 83449 23-Aug-2007 09:35
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My partner and I have the same problem

We both play WoW and most nights we will be getting between 300 - 500ms, but on mondays and wednesdays (usually) the ping seems to rise to around 1000 or more. This is more annoying in the fact that on those nights my guild has Gruuls lair scheduled for a raid.

I have just been attributing the high latency to living in a semi rural town, Ashburton. 

Also I have found that not all the servers have the same latency issues, I play my main characters on Jubei' Thos but have alts on a few of the US servers. I played an alt last night with a ping of 280 but when I switched to my main my ping was up to 700. 

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  Reply # 83475 23-Aug-2007 12:11
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The strange thing is that at about 10pm lastnight my latency went from an unplayable 1000ms to 300ms almost instantly.
It wasn't a gradual change at all like I expected to see if it was due to high traffic.

I checked again this morning with an ingame ping of 280ms and I only had about 50% packet loss on that 3rd hop.
When the packets actually get through the speed is good, but the frequency of those dropped packets effectively cripples it.

I have seen many posts, even on WoW forums about the same issue. Xtra doesn't appear to acknowledge the problem though and questions still remain unanswered.

After I have some more info from other ISPs, I will attempt to email xtra and see if I can get an answer.

@ Rachon:
Good to hear its only 2 days of the week. For me it is unfortunately every day. :(

174 posts

Master Geek


  Reply # 83504 23-Aug-2007 15:59
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Run a couple of traces and see if you are going through ANC or AT&T, Blizzards connection to these 2 is not the best and is constantly causing issues. Alot of ISP's in NZ route though ANC for international traffic. Good program to use to run the trace would be winmtr.

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Uber Geek
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  Reply # 83522 23-Aug-2007 18:57
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Grab that, do tests. If you are on go large like me you will find 50% loss on about the 3rd hop. National traffic is fine. Got crippled?

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  Reply # 83552 24-Aug-2007 08:57
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Actually using linux, so I'm using the original mtr to get my results :)

I'm going through the AT&T network, though that doesn't seem to be where the bottle neck is for me.
I get worse response times from the network.

Host Loss% Snt Last Avg Best Wrst StDev
1. mygateway1.ar7 0.0% 131 0.4 0.4 0.4 0.7 0.0
2. 0.0% 131 26.4 26.8 21.8 92.3 6.8
3. 92.3% 131 24.8 59.6 24.8 104.1 27.2
4. 0.0% 131 27.5 27.9 21.9 106.6 9.7
5. 0.8% 131 26.0 26.7 22.7 73.2 4.7
6. 0.0% 131 150.0 155.8 147.2 189.7 11.6
7. 0.0% 131 154.5 156.3 148.5 184.3 11.4
8. 0.0% 131 181.4 157.0 148.2 185.9 12.5
9. 4.6% 131 153.4 158.8 150.4 235.5 13.1
10. 0.0% 131 154.9 164.4 149.2 312.3 23.5
11. 0.0% 131 216.6 200.7 184.0 409.5 32.4
12. 0.0% 131 190.7 195.7 185.6 415.4 22.4
13. 0.0% 131 200.8 201.1 184.2 355.5 30.6
14. 0.0% 131 187.6 200.5 183.5 396.9 36.5
15. 0.0% 131 188.6 198.5 184.9 379.9 27.6

That 3rd hop is currently giving me 92% drop. This is off-peak times too. Pretty useless really.
I suppose I can just be grateful I don't try to play an FPS over that line.

Is anyone aware if iHug, Orcon or any other provider has similar issues? Do they go through the same dodgy server?
My friend on iHug constantly gets 300-400ms while I am struggling with 1000ms+.
If I was certain that a provider change would fix, I would change today.

I'm actually on the 10G account from XTRA, so not even the heavily shaped Go Large...

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