Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


135 posts

Master Geek

Trusted

Topic # 151925 10-Sep-2014 08:11
Send private message

Hello world,

A friend of mine has recently subscribed to FYX's ADSL service. Unfortunately his pretty old FritzBox won't establish an PPPoA connection despite his settings are absoulutely correct. He has selected PPPoA with VCMUX capsulation and VPI/VCI values of 0 and 100 respectively, just as described on their website, but the FritzBox keeps saying that the PPPoA handshake is failing. We have also tried to let the FritzBox automatically detect ATM settings to no avail.

The same FritzBox had worked flawlessly for years on an WXC ADSL line with the very same settings.

Also the ADSL link is synchronizing with some 7 Mbps up and 0.8 Mbps down, so the issue is definitely somewhere on the ATM layer, something you can hardly debug as an end customer.

Has anyone experienced similar issues with FYX or a FritzBox? Any hints on how to resolve this?

Cheers!




router: AVM Fritz!Box Fon 7390 with Huawei K3765 USB modem attached as GSM voice gateway
VoIP-providers: intervoip.com | sipgate.de (German DID) | sipgate.co.uk (British DID) | sipcall.ch (Swiss DID)
connection: 100/5 MBit/s (DOCSIS 3.0)
mobile devices: Huawei P6 | Nokia Lumia 630 Dual SIM | Huawei: E5832, E1762, K3715, K3765 | Qualcomm Gobi 2000 in Sony VAIO VPC-Z12X9E/X

Create new topic

dan

949 posts

Ultimate Geek
+1 received by user: 85


  Reply # 1125559 10-Sep-2014 08:55
Send private message

assuming you have ruled out wrong username and password etc on the ISP side,  try factory resetting it and try again,using the wizard to create the new connection, ive seen this issue on the Fritz if you modify the wan settings this can happen, wont authenticate.





135 posts

Master Geek

Trusted

  Reply # 1126208 11-Sep-2014 00:35
Send private message

Thanks, Dan.

As the issue continues with a brandnew Linksys X1000 router bought at Dick Smith, the cause seems to sit on the network.




router: AVM Fritz!Box Fon 7390 with Huawei K3765 USB modem attached as GSM voice gateway
VoIP-providers: intervoip.com | sipgate.de (German DID) | sipgate.co.uk (British DID) | sipcall.ch (Swiss DID)
connection: 100/5 MBit/s (DOCSIS 3.0)
mobile devices: Huawei P6 | Nokia Lumia 630 Dual SIM | Huawei: E5832, E1762, K3715, K3765 | Qualcomm Gobi 2000 in Sony VAIO VPC-Z12X9E/X

2699 posts

Uber Geek
+1 received by user: 1003

Subscriber

  Reply # 1126210 11-Sep-2014 00:42
Send private message

Try bridging the router directly to just 1 computer then try using the windows PPP dialler to connect. Make sure you have the windows firewall enabled as if it connects the computer will be assigned a public IP addr. And it will be connected directly to the net.

2273 posts

Uber Geek
+1 received by user: 363

Trusted
Subscriber

  Reply # 1126235 11-Sep-2014 08:13
Send private message

Make sure the connection is actually 'active' with FYX, the FYX system won't allow the user to connect until the order has fully completed. It's possible the new install or churn order hasn't been signed off my chorus yet.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.