FritzBox with FYX ADSL - PPPoA/ATM handshake fails despite correct settings

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inquisitor

135 posts

Master Geek

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#151925 10-Sep-2014 08:11

Hello world,

A friend of mine has recently subscribed to FYX's ADSL service. Unfortunately his pretty old FritzBox won't establish an PPPoA connection despite his settings are absoulutely correct. He has selected PPPoA with VCMUX capsulation and VPI/VCI values of 0 and 100 respectively, just as described on their website, but the FritzBox keeps saying that the PPPoA handshake is failing. We have also tried to let the FritzBox automatically detect ATM settings to no avail.

The same FritzBox had worked flawlessly for years on an WXC ADSL line with the very same settings.

Also the ADSL link is synchronizing with some 7 Mbps up and 0.8 Mbps down, so the issue is definitely somewhere on the ATM layer, something you can hardly debug as an end customer.

Has anyone experienced similar issues with FYX or a FritzBox? Any hints on how to resolve this?

Cheers!

router: AVM Fritz!Box Fon 7390 with Huawei K3765 USB modem attached as GSM voice gateway
VoIP-providers: intervoip.com | sipgate.de (German DID) | sipgate.co.uk (British DID) | sipcall.ch (Swiss DID)
connection: 100/5 MBit/s (DOCSIS 3.0)
mobile devices: Huawei P6 | Nokia Lumia 630 Dual SIM | Huawei: E5832, E1762, K3715, K3765 | Qualcomm Gobi 2000 in Sony VAIO VPC-Z12X9E/X

dan

1134 posts

Uber Geek

Lifetime subscriber

#1125559 10-Sep-2014 08:55

assuming you have ruled out wrong username and password etc on the ISP side, try factory resetting it and try again,using the wizard to create the new connection, ive seen this issue on the Fritz if you modify the wan settings this can happen, wont authenticate.

inquisitor

135 posts

Master Geek

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#1126208 11-Sep-2014 00:35

Thanks, Dan.

As the issue continues with a brandnew Linksys X1000 router bought at Dick Smith, the cause seems to sit on the network.

Aredwood

3885 posts

Uber Geek

#1126210 11-Sep-2014 00:42

Try bridging the router directly to just 1 computer then try using the windows PPP dialler to connect. Make sure you have the windows firewall enabled as if it connects the computer will be assigned a public IP addr. And it will be connected directly to the net.

insane

3240 posts

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#1126235 11-Sep-2014 08:13

Make sure the connection is actually 'active' with FYX, the FYX system won't allow the user to connect until the order has fully completed. It's possible the new install or churn order hasn't been signed off my chorus yet.