Hi Geekzone I am wondering if you can give me some advise
On the 1st of September we run Orcon to organise Fibre at our new house in the 07.
We are on a cross lease but with separate driveways/access so about a week later I got an email from Ultrafastfibre.co.nz request the consent form from the other cross lease holder. Our neighbours are pretty easy going but they requested that their driveway didn't get dug up for the install.
So I went back to UFF and asked if there is anyway they could confirm that the neighbours properly won't be affected. They came back saying that it would be run up our driveway so no problem.
Neighbour signed, technician came and visited, said he'd go away and go some diagrams, text from Orcon saying my install was scheduled for the 22nd. I'm thinking this is pretty easy.
Then on the 19th, I wasn't home but my mother in law was here, another technician turns up tells her he is here about the fibre, comes in takes photos etc asks her some questions but she tells him to call me as she doesn't even know what Fibre is.
He doesn't call me but tells her the install will be about a month away. I think this is weird as it was scheduled for Monday so I ring UFF who tell me there is no job in the system for Monday and Orcon must have got it wrong.
No worries, I'll just wait to hear from them.
Then on Monday of this week (6th) - I get a call from Transfield saying my install was scheduled for the 20th and to be home at 8am. So good news.
Except that I come home on Friday (10th) to find they have dug up the neighbours driveway and run highly exposed cabling through into under our house. We weren't home at the time so I presume they didn't finish the install due to no access.
The main problem here is A; they have dug up the neighbours driveway in two locations which they said they would & B; they haven't even done a great job of it - they've left mounts of dirt and a sort of 'judderbar' where they've laid the cable.
They've also left the cable exposed going into our house. It comes our of the ground about 6 inches before our building and goes into the side which is about a foot off the ground. It's a nice tripping hazard / easily caught and ripped out.
So my question is - who do I talk to about this? I'm not even sure who did the work UFF or Transfield; or what their relationship is. Or should I just ring Orcon?
TL:DR - bad fibre install - should I call the ISP or the installation people?