If you haven't got to know what is happening, please visit the following links:
http://www.geekzone.co.nz/forums.asp?ForumId=49&TopicId=15067
http://www.geekzone.co.nz/forums.asp?ForumId=49&TopicId=15233
If you are one of those who affected by the changes made by i**g and want to do something about it, please report in at here or make contact with Commerce Commission. Commerce Comssion is currently finding how many people are affected by this, they need the figure!
UPDATE FOR THIS MATTER:
Thanks liquidbeats who reminded me to try to get hold of someone who may be of help. Here is what I have done:
1. I emailed Commerce Commission with the detailed info about the whole story yesterday. They told me that they are currently finding how many people are affected by that. If it is not an individual case and many people affected, they will hand it over to "fair trading department" to decide if a investigation will be conducted. I am emaling this forum's links to them so that they can see what are people's feedback here.
2. I rang up consumer.org yesterday and discussed this with one of their consumer advisor. She agrees this is a breach of fair trading act and suggested me to report this to Commerce Commission which I have done.
3. I rang up ihug yesterday around 3:00pm to discuss the issue with them. They were saying that they have right to change any part of our contract without taking customer's opinion into consideration. It is the contract that gives them the righ to do so, I cannot argue with that which is sad. :-( What I was arguing with them is that I should be informed before I signed up with them as they knew changes were about to be made. And that is apparently misleading. I spent about 15 mins on the phone with the guy, and finally he said he needed to speak to his manager for resolution but I insisted to speak to their manager directly, then he agreed and said will arrange that. However, I haven't heard back from ihug as of now (next day lunch time). I am going to give them another call to request it again.
It seems that my fighting with ihug is more difficult than liquidbeats' one perhaps due to my poor skill, but I will carry on.