Greetings all, my first post here. 

A little backgroud on me. I have been playing online games since 1997 (Ultima Online) and have been using DSL since 1999 (Brisbane, Australia).

A year ago I regularly had 2 game accounts on separate computers simultaneously logged into a German server (Neocron2) while running Ventrilo client for voice. I had to cancel the subscriptions to that game and my PlanetSide subs as the games became unplayable due to packet loss. Stalls, warping, stuttering, connection error notices, disconnections - the obvious symptoms that your UDP packets are not flowing between server and client nicely at all. To date, I have the same symptoms when trying to play Team Fortress 2 on NZ servers when routed through 202.50.236.114. Unfortunately all my off-shore data and a lot of local data is routed through that node.


Before posting I searched this site for that IP address (2 results)

1 http://www.geekzone.co.nz/forums.asp?ForumId=49&TopicId=14905 26 July - 24 August, 07: DaveLister (Xtra) has issues & shiver (Xtra) sees about 63% to 92.3% packet loss.

2 http://www.geekzone.co.nz/forums.asp?ForumId=39&TopicId=16097 24 September, 07: barf (Xtra) shows a trace with 30% packet loss.

I have been having an issue with this node, router, or whatever you care to call it, for too long now. Up until 10 months ago it was as consistant as any on Telecom's networks but, after a period of intermittent and ever increasing periods of packet loss it now rarely responds appropriately to traces. I have repeatedly raised the issue with Xtra and believe, having done all they could to prove it is not within Xtra's network (including switching my line from a DSLAM to an ISAM) have told me their is not really any more they can do. 

It is the first hop on GGIS, immediately outside xtra.co.nz. Telecom owns GGIS. Telecom owns Xtra. It has taken 10 months to get some reciprocal communication and an acknowledgement from Xtra Advanced Broadband Team that that there is a problem. They claim they can do no more to rectify it. I hope that they have brought the matter to the attention of the GGIS network people but fear that there is as bad a lack of open communication between them as there is between Xtra and it's customers.

I was informed that the data I have submitted was, by itself, not enough and that, in order get the matter eacalated, I should find other subscribers who could also submit data as evidence of the problem.

I have 4 months of tracerts plus other data/evidence (including netstats showing 300% retransmits) at http://sqwert.net with a ling ranting main page documenting my despair.

If any readers here can conduct traces that show routing through MDR-IP03e-3-1-0.akbr3.global-gateway.net.nz [202.50.236.114] and are willing to email several results to Telecom, please get in touch either by posting here or in the guestbook at sqwert.net.

*edit*
Typo in domain name, thanks cokemaster (how embarrasing).